FAQ
Find answers to the most popular questions from our users
23 articles
Is the CaptionCall service no-cost?
Why does the app show a different number than mine?
Why doesn't the app open when I answer a call?
Why aren't my incoming calls being captioned?
How do I reset my password?
How do I log in?
Why do you need my personal information?
What is E911 Location?
Can I request a specific CaptionCall number?
How do I set up my voicemail?
How do I connect my Bluetooth device?
How do I delete my call history?
How do I increase the caption size?
How do I turn off the captions of my voice?
How do I start a 3-way call?
Where do I find my call transcript?
How do I export a call transcript?
How do I mute myself?
How do I use speakerphone?
What happened to Olelo?
How to access Voicemails
What is Picture-in-Picture (PiP) Mode?
How to use Call Blocking in-app