If you're missing invitation emails or password reset emails from Carebility, here are the quick things to check:
ā
š 1. Make Sure you are using the Right Email
ā Please confirm the Business Email field in your HR system to see which email was sent to Carebility. Example: Check the Dayfor Business email field
Carebility can only send emails to the address on your Carebility profile.
š„ 2. Check Your Spam/Junk Folder
Emails sometimes land in spam by accident.
If you find one there, mark it āNot Spamā so future messages come through normally
š§āš¼ 3. Admins Can Verify Email Records in Carebility
If youāre an admin, you can double-check what Carebility currently has on file:
Reports ā Users
Search for the user to confirm the synced email address.
If itās incorrect, update it in your HR system ā the fix must happen before the next sync and may take several hours before it sends the updated email to Carebility
Quick Summary āØ
ā Carebility emails only send to the Business Email synced from your HR platform
ā Users checking a different email wonāt receive invites or password resets
ā Admins can verify synced email addresses in Reports ā Users
ā Update the email in your HR system if it needs correcting
This solves the vast majority of missed email issues for API-integrated clients.