ℹ️ Note: If you don’t see the option to change your email in Settings, your organization may manage email addresses through an HR system (like Dayforce) or Single Sign-On (SSO). Please contact your administrator for assistance.
Why You Might Change Your Email
You may want to update your email if:
You no longer use your current email address
Your work email has changed
You want to update your login credentials
You need a different email for password recovery
How to Change Your Email
On iPhone or iPad
Tap Settings in the bottom menu
Select Account & Settings
Tap Change Email
Enter your new email address
Tap Change Email
Wait for the confirmation message
On Android
Tap the Menu icon (three horizontal lines) in the top left
Tap Settings
Select Account & Settings
Tap Change Email
Enter your new email address
Tap Change Email
Wait for the confirmation message
What Happens Next
Once your email is successfully updated:
You’ll see a confirmation message: “Email updated”
Your new email becomes active immediately
You’ll use this new email for password recovery
ℹ️ HR System Sync: If your organization uses an HR platform connected to Carebility (such as Dayforce), your email may automatically sync from that system. To permanently update it, you’ll need to change it in your HR platform first. Carebility will then sync the update automatically.
Troubleshooting
Error: Confirmation Message Does Not Appear
If you do not see “Email updated”, try:
Checking your internet connection
Confirming the email is formatted correctly (example: user@company.com)
Waiting a few seconds and trying again
Closing and reopening the app
Error Message About the Email
You may see an error if:
The email address is already in use
The email format is invalid
There is a typo
Double-check spelling and ensure you are using only letters, numbers, and standard symbols (@ . _ -).
📝Important Notes
HR-Managed Accounts: If your organization syncs with an HR system, email updates must be made in that system first. Otherwise, the email may revert back during the next sync.
Password Recovery: This email is used if you click Forgot Password, so keeping it current is important.
Privacy: Your email is used for account access and organizational communication only.