Resend Invites in Bulk
Supervisors and Administrators can now resend account invitation emails to multiple users at the same time directly from the Users Report.
When to Use This Feature
Use Resend Invites when users have not completed their account registration and need a new invitation email sent to them.
Common scenarios include:
A user did not receive their original invitation email.
A user accidentally deleted their invitation.
Multiple new hires have not yet registered for Carebility.
How to Resend Invites
Navigate to Reports > Users.
Select one or more users using the checkboxes.
Click the Bulk Actions dropdown.
Select Resend Invites.
Review the confirmation window, which will show:
Total users selected
Number of users eligible to receive a new invitation
Click Confirm to send the invitations.
The invitations will be processed in the background, allowing you to continue working in Carebility.
Who Can Use This Feature?
The Resend Invites bulk action is available to users with:
Administrator permissions
Supervisor permissions
User Eligibility
Only users who meet all of the following requirements can receive a new invitation:
Active user account
Registration has not been completed
Valid email address on file
Member of the current organization
Users who have already registered, are inactive, or do not meet the eligibility requirements will be excluded automatically.
Important Notes
24-Hour Invite Protection
To prevent duplicate emails, users can only receive one resent invitation every 24 hours.
If another administrator attempts to resend an invitation during that period, the system will automatically skip that user.
Large Selections
When sending invitations to many users, Carebility processes them in the background to ensure reliable delivery and system performance.
Failed Deliveries
If an invitation cannot be sent successfully, the system allows the user to be retried later rather than locking them out for 24 hours.
Frequently Asked Questions
Why don't I see a user listed as eligible?
The user may:
Already have completed registration
Be inactive
Be missing an email address
Not belong to the current organization
Will users receive multiple emails if more than one administrator sends invites?
No. Carebility prevents duplicate invitation emails from being sent within a 24-hour period.
Alternative Option: Forgot Password
Before resending an invitation, remember that users can select Forgot Password from the Carebility login page at any time.
When a user enters their email address and selects Forgot Password, Carebility will send them an email allowing them to create or reset their password.
This process works even if it is the user's first time accessing Carebility and they have never logged in before.
In many cases, using Forgot Password is the fastest way for a user to gain access to their account without waiting for an administrator to resend an invitation.