To activate Donna's feature, you can follow the step-by-step guide or submit a request to support@carecru.com and our team will have Donna's features activated within 48 hours.

1. How can I activate the Virtual Waiting Room?

Click here to learn how to enable the Virtual Waiting Room and take advantage of this amazing product update now.

2. How to turn on Donna’s Automated Reminders?

Select Account Settings
Select Donna
Select Reminders
To turn on, slide each toggle switch to the right. When the toggle appears green, the automated reminder is now on. 🚀

Learn more about using Reminders effectively here.

2. How to turn on Donna’s Automated Recalls?

Select Account Settings
Select Donna
Select Recalls
To turn on Recalls, slide each toggle switch to the right. When the toggle appears green, the automated reminder is now on.

Find out more about best practices for working my Recall lists.

3. How to turn on Donna’s Automated Reviews?

Select Account Settings
Select Donna
Select Reviews
To preview Review Request Message Select SMS & Email Message Icon

4. How to unhide your Online Scheduler

Contact our Support Team:

✉️ Email us at support@carecru.com

5. How to modify Online Scheduling Reasons?

Select Account Settings
Select Reasons
Select the specific reason i.e. Regular Checkup & Cleaning 😁
Scroll down to Booking Widget Settings
Slide Set as hidden toggle switch to the left and press Save. When the toggle appears grey, the reason will now appear on the Online Scheduler.
Validate your online settings. Go to your website and click on your booking widget to view the Reasons.

Find out more about changing the name/description of a Reason here.

6. How to engage your patients?

Let your patients know that the practice is now open and provide an update of what the practice is doing to ensure a safe environment for their visit.

Request a Campaign