There are many events that happen in CareSmartz that can trigger the system to automatically notify someone. If you or your staff are receiving notifications that you didn't expect, or you are not receiving notifications you did expect, you can alter the settings. This is a full list of all alerts and notifications that can be automatically sent to your office staff.
To see a full list of ALL alerts and notifications, click HERE
To see just those that go to Clients, click HERE
To see just those that go to Caregivers, click HERE
To see emails (not alert or notifications) that are sent automatically, click HERE
Notification | Email/SMS | Recipient | Where it is Configured |
Caregiver hired | Agency users | Office Settings> Notifications tab | |
Caregiver hired | SMS | Agency users | Admin Settings> Configuration> Configure SMS Services |
Caregiver Injury | Agency users | Office Settings> Notifications tab | |
Caregiver Injury | SMS | Agency users | Admin Settings> Configuration> Configure SMS Services |
Client Authorization expiring | Agency users | Office Settings> Notifications tab | |
Client Authorization expiring | SMS | Agency users | Admin Settings> Configuration> Configure SMS Services |
Client Feedback | Agency users | Office Settings> Notifications tab | |
Clients with no future schedules | Agency users | Office Settings> Notifications tab | |
Clients with no future schedules | SMS | Agency users | Admin Settings> Configuration> Configure SMS Services |
Compliance Expiration | Agency users | Office Settings> Notifications tab | |
Missed Check in/Out | Agency users | Office Settings> Notifications tab | |
Missed Clock In | Agency User | Office Settings > Notifications tab | |
Missed Clock In | SMS | Agency User | Admin Settings> Configuration> Configure SMS Services |
New Prospective Client | Agency users | Office Settings> Notifications tab | |
New Prospective Client | SMS | Agency Users | Admin Settings> Configuration> Configure SMS Services |
Recurrence Change | Agency users | Office Settings> Notifications tab | |
SMS Replies | Agency users | Office Settings> Notifications tab | |
Successful Clock in/out | Agency users | Office Settings> Notifications tab | |
Successful Clock in/out | SMS | Agency users | Admin Settings> Configuration> Configure SMS Services |
Unidentified Clock in/out | SMS | Agency users | Admin Settings> Configuration> Configure SMS Services |
Unidentified Check in/Out | Agency users | Office Settings> Notifications tab |