There are many events that happen in CareSmartz that can trigger the system to automatically notify someone. If your caregivers are receiving notifications that you didn't expect, or they are not receiving notifications you did expect, you can alter the settings. This is a list of notifications that go to caregivers.
To see the full list of ALL alerts and notifications, click HERE
To see just those that go to Clients, click HERE
To see just those that go to Agency Users, click HERE
To see emails (not alert or notifications) that are sent automatically, click HERE
Notification | Email/SMS | Recipient | Where it is Configured |
Caregiver Upcoming Shift | SMS | Caregiver | Admin Settings> Configuration> Configure SMS Services |
Care plan update | Caregiver | Office Settings> Main Tab | |
Care plan update | SMS | Caregiver | Admin Settings> Configuration> Configure SMS Services |
Client Open Shift | SMS | Caregivers | Admin Settings> Configuration>Configure SMS Services |
Compliance Expiration | Caregiver | Office Settings> Main Tab | |
Meeting Reminder | Caregiver | Office Settings> Main Tab | |
Meeting Reminder | SMS | Caregiver | Admin Settings> Configuration> Configure SMS Services |
Missed Clock In | Caregiver | Office Settings> Main tab | |
Missed Clock In | SMS | Caregiver | Admin Settings> Configuration> Configure SMS Services |
Missed Clock out | SMS | Caregiver | Admin Settings> Configuration> Configure SMS Services |
Schedule Reminder to Caregiver | Caregiver | Office Settings> Main Tab | |
Schedule Reminder to Caregiver | SMS | Caregiver | Admin Settings> Configuration> Configure SMS Services |
Shift Confirmation required from Caregiver | Caregiver | Office Settings> Main Tab | |
Shift Confirmation required from Caregiver | SMS | Caregiver | Admin Settings> Configuration> Configure SMS Services |
Telephony Notes | SMS | Caregiver | Admin Settings> Configuration> Configure SMS Services |
Time Tracking ID Change | SMS | Caregiver | Admin Settings> Configuration> Configure SMS Services |