The Free Gift Product feature allows customers to redeem their loyalty points to receive a specific product from your store for free. This is an excellent way to showcase popular items, delight your customers, and encourage repeat purchases.
How to Set Up the Free Gift Product Feature
Navigate to the Feature
Open the CASA Loyalty app dashboard.
Click on Program in the left-side menu.
Go to Points > Setup.
Click on the Ways to Redeem button and select Free Gift Product.
Customize the Details
Content Customization:
Personalize the title and subtitle to make the reward appealing and easy to understand.
Example: Use "Redeem Points for Free Gift" as the title and "100 Points = Free Product" as the subtitle.
You can also edit these details for your landing page by selecting the Landing Page tab.
Configure Reward Values
Select a Product:
Use the Browse option to select a specific product from your store.
After selecting the product click on Add.
Note: You can only add ONE Product at a time.
Points Cost:
Specify the number of points customers need to redeem the free gift.
Example: 100 points for a product.
Reward Expiry
Enable the Reward Expiry feature to set a time limit for redeeming rewards. Available durations:
6 months (encourages quicker redemptions).
1 year (provides more flexibility for customers).
Customize the Icon
Choose the default icon or upload your own to align with your branding.
Activate or Deactivate the Feature:
Use the Status toggle to enable (Active) or disable (Disable) the feature as needed.
Save Your Settings:
Once all configurations are complete, click Save to apply the changes and enable the feature.
📦 What Happens When a Customer Redeems a Free Gift?
Here's exactly what happens after a customer redeems their points for a free gift product:
Points are deducted immediately when the customer clicks redeem in the widget.
The free product is added as a note on the order in your Shopify Admin. You'll see it under the order notes — this is how the Casa Loyalty app signals to you which free product the customer earned.
The customer does not see a confirmation at checkout. There is no automatic product line item added to their cart at checkout — fulfillment is a manual step on your end.
💡 How to fulfill free gift orders: When you see a free gift note on an order in Shopify Admin, manually add the product to the order before shipping it out.
⚠️ Known limitation: A customer can technically redeem the same free gift reward multiple times (each redemption deducts points), but only one free product is noted per redemption. Keep an eye on repeat redemptions for the same order if needed.