Do Points Expire?
By default, points never expire.
When you first set up Casa Loyalty, point expiry is turned off. Your customers can accumulate points indefinitely without worrying about them disappearing.
In Program → Points, under the Point Expiry section, you'll see:
"Points expiration: OFF — Points never expire."
How to Enable Point Expiry
If you'd like to set an expiration period for points (for example, points expire after 12 months of inactivity), you can configure this in Settings.
In the Points tab, click "Manage points expiration" under the Point Expiry section.
This takes you to the relevant setting in the Settings section.
Configure your desired expiry window and save.
Things to Consider Before Enabling Expiry
Customer communication — Let your customers know that points have an expiry date, ideally before you enable the setting.
Expiry reminders — Consider setting up email notifications so customers are reminded before their points expire.
Impact on existing customers — Customers who already have accumulated points will be subject to the new expiry rules once enabled.