1. Incorrect Account or Payment Details
Cause: Wrong account number, routing number, wallet address, or reference code.
Solution:
Double-check all details before resending.
For crypto, ensure you use the correct network (e.g., sending USDT via ERC-20 instead of TRC-20 will cause issues).
2. The Bank Declined the Transaction
Cause: Your bank issuer blocked the transaction for security reasons.
Solution:
Contact your bank or card provider.
Ask them to authorize the payment.
Try a different payment method.
3. Insufficient Funds
Cause: Not enough funds in your account.
Solution:
Confirm your available balance.
Top up your account or use a different funding source.
4. Technical or Network Errors
Cause: A glitch on the platform or an unstable internet connection.
Solution:
Retry the transaction after a few minutes.
Clear your browser cache or try a different device.
5. Maintenance or Downtime
Cause: The Platform or banking systems are under maintenance.
Solution:
Check the platform’s status page or support notices.
Try again later.
✅What You Should Do Now
Don’t retry the deposit blindly—check your transaction history first.
Save the transaction reference/receipt.
Contact support with full details (date, amount, method, transaction ID, screenshot if possible).
Clearly explain the issue and provide all relevant details
Include screenshots if possible
6. Follow Up
If support doesn’t respond quickly:
Follow up within 24–48 hours
Ask for an escalation if needed
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MCW is a top online gaming site offering sports betting, casino, slots, and more. We've served the Asia Pacific market since 2015 with a fully licensed and regulated platform, ensuring a safe and fair gambling experience. Our advanced security measures keep your information confidential, and our 24/7 live customer support team is always available to help. We offer competitive prices, various games, and secure payment options. Our mission is to provide the best responsible online gambling experience.