If you’re having trouble accessing games on our platform due to geolocation restrictions, here are some steps you can take:
Ensure Location Services Are Enabled (Device-Specific Instructions Below)
iPhone/iPad:
Open Settings on your device.
Go to Privacy & Security > Location Services.
Turn on Location Services.
Select the browser or the Chanced app, setting location access to "While Using the App."
Android:
Open Settings on your device.
Navigate to Location > Use location, and enable this feature.
Under App permissions, find your browser or the Chanced app and allow it to access location.
Windows (PC):
Open Settings > Privacy & security > Location.
Enable Location services.
Grant permissions for your browser via App permissions.
macOS:
Open System Settings > Privacy & Security > Location Services.
Turn on Location Services and allow your browser permission for location access.
2. Geolocation Restrictions
Our platform restricts access from certain states. Please review our Terms & Conditions for the full list of prohibited jurisdictions. The restricted states include Connecticut, Delaware, Idaho, Michigan, Montana, Nevada, New Jersey, New York, Louisiana, West Virginia, and Washington.
If you are in a restricted state, you will not be able to access our services.
3. Troubleshooting Geolocation Issues
If you are not in a restricted state but still experiencing issues, try the following:
Switch Networks: If you’re on mobile data, switch to Wi-Fi, or vice versa.
Log Out & Log Back In.
Clear Browser Cache or try Incognito Mode.
Try Another Browser: e.g., Chrome, Firefox, or Safari.
Use Another Device: Try accessing from desktop vs. mobile.
Disconnect VPNs or Proxies: These can interfere with geolocation detection.
Refresh Location Services: Toggle location services off and back on.
Reset Permissions: Clear site permissions for Chanced in the browser settings and retry.
4. Check Specific Game Providers
Sometimes issues are tied to a specific game provider’s geolocation settings. If you can’t access one provider’s games, try another to confirm if it’s provider-specific.
✅ Following these steps should resolve most geolocation-related issues. If problems persist, please contact our support team and provide details about your location, device, and browser so we can investigate further.