If you’re having trouble accessing games on our platform due to geolocation restrictions, here are some steps you can take:
1. Ensure Location Services Are Enabled
Make sure your location services are turned on at all times while accessing our platform.
If you need help enabling them, please follow this guide https://chanced.com/article/location-service-activation
2. Geolocation Restrictions
Our platform restricts access from certain states. Please review our Terms & Conditions for the full list of prohibited jurisdictions.
If you are in a restricted state, you will not be able to access our services.
3. Troubleshooting Geolocation Issues
If you are not in a restricted state but still experiencing issues, try the following:
Switch Networks: If you’re on mobile data, switch to Wi-Fi, or vice versa.
Log Out & Log Back In.
Clear Browser Cache or try Incognito Mode.
Try Another Browser: e.g., Chrome, Firefox, or Safari.
Use Another Device: Try accessing from desktop vs. mobile.
Disconnect VPNs or Proxies: These can interfere with geolocation detection.
4. Check Specific Game Providers
Sometimes issues are tied to a specific game provider’s geolocation settings. If you can’t access one provider’s games, try another to confirm if it’s provider-specific.
✅ Following these steps should resolve most geolocation-related issues. If problems persist, please contact our support team and provide details about your location, device, and browser so we can investigate further.