Previously, emails sent through Chariot were routed through a system email address. When a customer replied, the response would go to your personal inbox, but Chariot had no way to track or display that reply.
With our new two-way Gmail integration, you can now:
Send emails directly from your linked Gmail account
See sent emails in your outbox
View customer replies inside Chariot
Keep the full conversation thread visible on the lead record
Why This Matters
Before this update:
Emails could be sent out through the system.
Replies would go to your inbox.
Chariot could not see or track those replies.
Now:
Emails sent from your linked Gmail account are tracked.
Replies from customers sync back into Chariot.
The full conversation appears inside the lead record.
Summary
The two-way Gmail integration allows you to:
Send emails from your actual Gmail account
Track outgoing emails in Chariot
View customer replies inside the lead record
Maintain a complete email conversation thread
This ensures all communication stays visible and organized within Chariot.
FAQ
What happens if my email gets disconnected?
If an email is disconnected Chariot will fall back to the default email!
How will Emails look?
Emails will follow the templates you create! You can setup templates for different situations to make sure you always have what you need.
Does this mean I can use Chariot instead of my email inbox?
At the root cause this is not a tool designed to replace your inbox. It's purpose is to keep communication with customers visible to your team.
If a customer emails me will it automatically be linked to their job?
Right now only emails with a thread ID created by Chariot will show in the lead. If a customer starts a new thread it will NOT show inside of Chariot.