If you’re looking for an easier way to conduct virtual or on-site surveys while keeping everything organized, the LiveSwitch integration in Chariot is here to help. Whether you’re a new or existing Chariot customer, this feature will streamline how you collect, view, and manage videos for your jobs.

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What Is LiveSwitch Contact, and Why Should You Use It?

LiveSwitch Contact is a powerful video tool designed for movers who need an efficient way to conduct virtual surveys or collect on-site videos. With LiveSwitch, you can:

Quickly send customers a link they can use to record a video of their space.
Start (and record) a live video call for an interactive survey.
Store all videos securely and access them later with ease.

With LiveSwitch Contact, there’s no need for apps or downloads—making it seamless for your customers to use.

How the Integration Works in Chariot

By integrating LiveSwitch Contact with Chariot, everything is at your fingertips:

Quick Access: Start a video call or generate a video link directly from the Inventory tab of any job.
Centralized Storage: View recorded videos directly on the job page in Chariot. No need to switch platforms!
Seamless Workflow: Keep all your communications, photos, and videos organized within the lead/job details in Chariot.

Why Use LiveSwitch Contact with Chariot?

This integration isn’t just about convenience—it’s about making your job easier and more efficient.

1. Better Estimates

Videos help your estimators collect the detailed information they need to provide accurate quotes, without requiring an on-site visit.

2. Easy for Customers

No apps, no downloads—just a simple link that customers can use to record or join a live video call.

3. Organized and Integrated

All videos are stored directly within the job in Chariot. Say goodbye to juggling multiple tools or searching for files!

Setting Up the Integration

Go to Settings → Integrations
Click on LiveSwitch Login
2. If you have a LiveSwitch account already, proceed to log in.
3. New to LiveSwitch? - Get started here.
Log in using your LiveSwitch credentials:
You'll be redirected back to Chariot - you'll be all set to start using LiveSwitch right in Chariot.

How to Start Using LiveSwitch Contact in Chariot

Navigate to the Inventory Tab
1. Open the job in Chariot and go to the Inventory tab.
Start a LiveSwitch Session
1. For Recorded Video Links: Click to generate a link that your customer can use to record their space at their convenience.
2. For Live Video Calls: Start a session and invite your customer to join instantly.
View and Manage Videos
1. Once videos are recorded, they’ll automatically appear in the job details, alongside photos and other files.

Get Started Today!

To start using LiveSwitch Contact in Chariot:

• Contact our support team for setup assistance.

• Check out the LiveSwitch pricing details here.

Need help? Our team is ready to assist—let’s make your virtual surveys seamless and efficient!

LiveSwitch - Frequently Asked Questions

How to Handle Expired LiveSwitch Video Links and Generate New Ones

LiveSwitch video links are an essential feature for sharing video content, but they come with an expiration period. This section explains why these links expire, why resending expired links does not work, and how to generate fresh, functional links.

Why Do LiveSwitch Video Links Expire?

LiveSwitch video links are designed to expire after 30 days. This expiration ensures that outdated or unused links do not remain active indefinitely, which helps maintain security and system efficiency. Once a link has expired, it cannot be used to access the associated video content.

Why Doesn’t Resending an Expired Link Work?

When you use the “Resend video” option on an existing lead or project, the system resends the same original link tied to that LiveSwitch project. Since the original link has already expired, recipients will still see an expired link and will not be able to access the video. To provide a working link, you must generate a new one rather than resending the expired link.

How to Generate a Fresh LiveSwitch Video Link

Create a New Lead in Chariot
- Duplicate or clone the existing lead in the Chariot app.
- Send the video link from the new lead. This process generates a new LiveSwitch project and a fresh link that recipients can use.
Create a New Conversation in LiveSwitch
- In LiveSwitch, create a new conversation while keeping the same projectExternalId.
- This action creates a new session that is automatically grouped under the existing project and produces a usable link without resending the expired one.

Best Practices for Managing LiveSwitch Video Links

Monitor Link Expiration: Keep track of when links are sent and their expiration dates to avoid issues with expired links.
Generate New Links Proactively: If you anticipate needing a link beyond the 30-day expiration period, create a new link in advance.
Communicate with Recipients: Inform recipients about the expiration period of the link to ensure timely access.

Please note: the following FAQ's pertain to the LiveSwitch experience and may not be directly related to how you'll interact with LiveSwitch within Chariot.

Device Permissions

Click HERE for help troubleshooting device permission issues.

Link Expiration

Links for live conversations and recording requests expire 30 days after they are sent.
Multiple recordings using the same link are stored under the same Session and numbered for easy review. If a link expires, it cannot be reused. To generate a fresh link, you can either duplicate the lead in Chariot to create a new LiveSwitch project or start a new conversation in LiveSwitch while keeping the same project ID. This ensures recipients receive a functional link.

Notifications

You’ll receive an email alert when a customer’s recording is ready to view.
Note: Chariot notifications for LiveSwitch video uploads are not on by default. You can adjust your notifications by going to Settings > Notifications > LiveSwitch Video Upload