Introduction
In this guide, we'll explore the seamless process of movers logging in to Chariot, accessing their crew schedule, and utilizing essential tools for efficient job management.
How to Log-In
Step 1: Confirm Valid Logins: Before diving in, ensure that movers have valid logins. Whether it's a Google-based login (Gmail) or a traditional username and password, a confirmed login is the key to unlocking the Chariot crew experience.
Step 2: Username and Password Setup: For movers with username and password requirements, update their username (if needed) and initiate a password reset link from the user mover's page. This ensures a secure and straightforward login process.
Step 3: Logging in to Chariot: Once the login details are sorted, movers can access Chariot from any device, be it a computer or a smartphone. **Please note that the system recognizes them as non-office users, providing an app-like experience centered around the crew schedule.
Step 4: Ensure Correct Profile: Be mindful to log in with mover credentials rather than office user credentials. Logging in as an office user will prevent access to the crew schedule and job details specific to movers.
Accessing Crew Schedule & Job Details
Step 1: Crew Schedule Overview: Upon logging in, movers are greeted with a clear crew schedule displaying different days and corresponding job information. This includes details such as job dates, client names, and important notes.
Step 2: Job Details and Features: Movers can dive deeper into each job, accessing specific details like daily notes and default crew notes. The interface allows them to view photos of inventory items, review estimates, and even upload photos as part of the job process.
Step 3: Utilizing Additional Tools: For crew leaders or those overseeing the move, Chariot provides the option to create new digital Bill of Ladings and initiate customer interactions. A separate video tutorial covers the specifics of this feature for a comprehensive understanding.
Troubleshooting Assigned Job Visibility
If you cannot see your assigned jobs in the Chariot Crew View or app, the following guidelines may help you resolve the issue:
Common Causes and Solutions
- Logged in as an Office User Instead of a Mover:
Problem: If you are logged in with an office user profile, you cannot access the Crew View.
Solution: Log out and sign in using your mover credentials to access your assigned jobs.
- Opening Notification Links in an Office Profile:
Problem: Jobs may not appear after clicking a job notification link while logged into an office user profile.
Solution:
Open the crew page in the app or browser.
Click the profile icon to sign out.
Log in with mover account credentials to restore job visibility.
General Troubleshooting Tips
Verify that you are using the correct mover login credentials.
Ensure that your credentials are linked to the assigned jobs.
Refresh the Crew View or app after logging in to confirm job visibility.
Conclusion
In summary, the Chariot experience for movers is straightforward. By bookmarking the Chariot login page, movers can effortlessly stay on top of their dispatched jobs, review essential information, and efficiently manage their responsibilities.
If you have any questions or need further assistance, don't hesitate to reach out to us. Happy moving!