How to Contact Chexy Support
We're here to help! When you reach out, you'll first be assisted by Chester, our AI assistant, who can resolve the most common questions instantly. If your issue requires further attention, Chester will seamlessly escalate your case to a member of our human support team.
What Happens With Your Request?
Chester handles your initial inquiry and resolves most questions right away
If needed, your case is escalated to a real member of our team for a manual review
Complex cases are handled internally by the right person to ensure your issue is resolved properly
How to Get a Faster Response
If your case is escalated to our team, including the following details will help us resolve it as quickly as possible:
Payee name
Payment amount
Scheduled payment date
"Urgent" in the subject line if time-sensitive
The more detail you provide upfront, the faster we can help.
Why Response Times May Vary
During peak periods — such as month-end or promotional campaigns — we receive a higher volume of inquiries, which may result in slightly longer response times for cases handled by our team. We appreciate your patience and want you to know your message is never ignored.