How to Contact Chexy Support
Our support team is here for you! Whatever question or concern you have, we're always happy to help.
Support Hours
Monday – Friday | 9 AM – 5 PM ET
Outside of these hours? No problem! You can:
Chat with Chester, our AI assistant, by clicking the pink question mark in the bottom right corner
Visit our Support Home for FAQs, How-To guides, and helpful resources
How to Reach Our Support Team
If you're a Chexy user:
Sign in to your Chexy account
Click the circle question mark in the bottom right corner of your screen
Chester will assist you first — if you need further help, select "Get More Help 👤" or "No, I still need help 👤" to be connected with a member of our team
If you're a guest (not yet logged in):
If you're on an authentication page (e.g., signing in or signing up), the messenger is not available at that stage. In the meantime, you can:
Visit our Support Home for FAQs and resources
Once you've successfully logged in or completed account creation, the messenger will be available via the question mark in the bottom right corner
Do You Have Live Chat or Phone Support?
We are a small team and do not currently offer live chat or phone support.
Instead, when you reach out, you'll first be assisted by Chester, our AI assistant, who can resolve the most common questions instantly. If your issue requires further attention, Chester will seamlessly escalate your case to a member of our human support team.
What Happens With Your Request?
Chester handles your initial inquiry and resolves most questions right away
If needed, your case is escalated to a real member of our team for a manual review
Complex cases are handled internally by the right person to ensure your issue is resolved properly
How to Get a Faster Response
If your case is escalated to our team, including the following details will help us resolve it as quickly as possible:
Payee name
Payment amount
Scheduled payment date
"Urgent" in the subject line if time-sensitive
The more detail you provide upfront, the faster we can help.
Why Response Times May Vary
During peak periods — such as month-end or promotional campaigns — we receive a higher volume of inquiries, which may result in slightly longer response times for cases handled by our team. We appreciate your patience and want you to know your message is never ignored.
We'll do our very best to get back to you within 24 hours, and you'll see our response both in the app messenger and in your email.