Interac e-Transfers sent through Chexy must be deposited correctly to avoid cancellation. If the payee enters the incorrect security answer too many times, the payment will be automatically canceled.
If your e-Transfer was cancelled due to too many incorrect attempts, please contact our support team at support@chexy.co. We can assist with reissuing the payment, but please note:
Once we receive your request, we will work to reissue the transfer within 2–3 business days.
This may cause a delay, so please inform your payee that the payment will be resent and may take additional time to process.
To prevent this issue in the future, ensure your payee has the correct security answer before attempting to deposit the transfer. If they have auto-deposit enabled, security questions are not required, and the payment will be deposited automatically.