In this case, when the amount withdrawn was higher than what we charged you, we still default to paying the payment to ensure your bill is paid on time. However, we need you to pay the difference to cover the full amount.
Here's how to pay the difference:
You can complete this yourself in just a few clicks:
Sign in at app.chexy.co
Click on "Review PAD Withdrawal"
Select the payment in question
Select the card you'd like to pay the difference with
Click on "Pay $X"
Wait until the payment is processed and click on "Done" once you see the success message
If this change will continue in the future, be sure to also update your amount using this guide here to avoid issues going forward >>
How to Update Your Recurring Payment Amount
Please Note
Certain complex cases may require manual assistance from our team. If the payment option isn't showing up or you'd prefer help with this, just reply to this email and our team would be happy to assist you!