If your payee withdraws more than the amount set in your Chexy subscription, here’s what happens.
What’s Happening?
Your payee submitted a PAD withdrawal that is higher than your subscription amount.
Chexy automatically ensures your payee is paid in full.
If the difference is small, we auto-charge your card.
If the difference is larger, we send you an email to approve the deficit.
What Chexy Does
We pay your payee the full withdrawal amount
We flag the difference (deficit) on your account
We notify you by email if manual approval is required
Your payee is not impacted by the mismatch.
What Happens Next?
You have two options:
Option 1 — Approve the Deficit by contacting support if it was not auto charged
Use the self-serve link in your email to approve charging your card for the difference.
Option 2 — Do Not Approve
If the deficit is not approved:
The payment will be returned
You may incur NSF fees from your payee
Will My Payee Be Paid?
Yes.
Your payee is paid immediately and in full when the withdrawal is submitted.
The deficit only affects your Chexy account.
Best Practice for Variable Bills
For bills that fluctuate (utilities, insurance, property tax, etc.):
Set your subscription slightly lower than your expected amount
Any small deficit can be auto charged, refunds are refunded less fees
This helps prevent deficit approvals and potential NSF returns.