If you're seeing an error while adding a Bill Pay payee, it’s usually due to bank network validation rules.
Common Causes
Account number is the wrong length
Extra spaces or dashes were entered
Slight variation in the payee name
The banking network rejected the format
Bill Pay recipients are validated by the banking network — not manually by Chexy.
What Should I Do?
Please double-check the following:
Confirm the exact recipient name as shown in your bank’s Bill Pay portal
Enter your account number exactly as required by the payee
Remove spaces or special characters unless explicitly instructed
Contact your payee directly to confirm the correct account number format
Even small formatting differences can cause validation errors.
If It Still Fails
Chexy cannot override banking network validation rules.
If the recipient continues to fail validation:
The payee may not be supported
You may need to complete the payment outside Chexy