An occasional failed payment can sometimes occur and normally results from a security flag from your issuing bank. You can quickly and easily resolve a failed payment by following these steps;
1) Call your bank and have them remove any flags 🚩
2) Ensure you're signed in to your Chexy account
3) Visit this emergency, one-time payment link
4) Check your email for payment confirmation
5) Confirm your preferred payment method for future payments in your Chexy dashboard
Detailed Guide
Step 1 - Call your bank and have them remove any flags 🚩
The most frequent cause of failed payments is a blocked charge from your issuing bank.
If you had sufficient credit available when your payment was processed you should start by contacting your bank.
They will help you to easily confirm the charge and lift the flag for future similar payments.
Be sure all flags are lifted before moving on to the next step.
Step 2 & 3 - Ensure you're logged in and then use the emergency link
Once you are sure that any blocks have been removed and that adequate funds are available, ensure you're logged in to your Chexy account before clicking on the link below.
You will be given the opportunity to either re-process your card on file or enter payment details for a new payment method.
Step 4 - Check your Email/User dashboard
Once you've completed your payment using the one-time payment link above, please check your email. You should either have received an email confirming that the charge was successfully processed or, if there is still an issue, another failed payment email.
If the payment went through successfully within 24 hours of your payment failure your landlord will still be paid on time.
If 24 hours have passed or if your payment has failed again for any reason please get in touch with our team directly by submitting a support ticket and we would be happy to do whatever we can to help!