Quick Fix for Uploading Your File
Sometimes, a file might not upload as expected due to a small mismatch in its format or metadata. Not to worry—there’s a simple solution that can help you get your file uploaded quickly!
🚨 If you are using a file from Resi (livestreaming service) you may be able to use your Resi "Download Link" instead. Click here to learn more.
What to Do
Normalize Your File
Use Cobalt Remux to update your file's format and metadata. This tool makes sure your file is in the right shape for our system.Re-Upload Your File
After your file has been processed by Cobalt Remux, try uploading it again.Need More Help?
If you still experience any difficulties, please reach out to our Support team. We're here to help and ensure everything works smoothly for you.
What’s Happening
Our system sometimes has difficulty interpreting certain file formats and metadata. This can prevent your file from uploading successfully. We take full responsibility and are actively working on improving our system. In the meantime, you can try the following steps to resolve the problem.
We're Here for You
We appreciate your patience and understanding as we work to improve our file handling. Your experience is important to us, and we’re committed to making the upload process as seamless as possible.
For further assistance, please contact our Support team at hello@church.tech.