Each CicloZone studio has its own 6-digit Studio Code displayed on the studio screen. Most often a rejected code means you're entering a remembered code rather than the one on the screen right now.
Check the code on the screen NOW
Look at the current code on the studio screen — usually in the bottom-right corner.
The app remembers your last-used code and shows it as the default. Make sure you're not entering a previously remembered code from another studio or a previous visit.
Quick fix
Tap the studio code field in the CicloZone app.
Clear the old code.
Re-type the code as it appears on the studio screen.
Tap Use Studio Code.
You'll go straight to the bike connection screen. If the app still says the code isn't recognised, check the studio screen again — the code may have changed since you started typing.
Common reasons the code fails
You're at a different studio than last time — each studio has its own unique code.
The studio app has restarted since you last attended — codes can rotate.
You're reading the wrong screen — only the main Hub screen (the studio's primary display) shows a joinable code. Pod screens — the secondary displays that mirror the Hub or show a full-screen leaderboard — don't show one.
If the studio screen isn't showing a code at all
The studio box may have lost internet — ask a member of studio staff.
The Android TV may be on a Pod screen rather than the Hub — staff can switch it.
Still not accepted?
Ask a member of studio staff first — they can see the current code and whether the studio screen is healthy, and that solves it almost every time.
If you're studio staff and the code is being rejected for everyone, or the screen won't show one, ask in the chat and include:
Your studio name.
The code showing on screen (or that no code is showing).
Whether the screen is a Hub or a Pod.
Whether it's failing for one rider or everyone.
If it's failing for everyone, it's the studio screen rather than the riders — see "The studio app is stuck on 'connecting'".