To adjust the auto-approval times on your calendar, go to:
Select Events.
Select Portals.
Select View Portals.
Select your Account ID or Portal Name.
Scroll down to Emails & Approval Settings.
Adjust the times for New Event Auto-Approval, Event Edit Auto-Approval, and Promotion Auto-Approval as needed.
Keep in mind that the times are listed in minutes.
Scroll to the bottom of the page and select Save to apply your changes.
Before adjusting these times, please keep the following in mind:
Anytime a new event is submitted, you will receive an email notification with all of the information for that event. This allows you to review and approve the event as needed.
Setting the auto-approval times too high can result in complaints from users due to how long it takes for their events to appear on the calendar. If events take too long to be approved, users may choose to submit their events to a different calendar.
Be especially cautious when increasing the Promotion Auto-Approval time. Some users pay to promote an event the night before they want it to appear. If the promotion is not approved in time, the user may be unhappy and a refund may be required.
Nothing is set in stone. If an event is auto-approved and you later determine that it shouldn’t be on your calendar, you can always remove it.
We also have a quarantine option available if you find that someone is misusing your calendar. If you’d like to have this set up, just email us at support@cityspark.com with as much information as possible, and we’ll be happy to help.