To ensure a smooth trading experience, clients must select their preferred trading platform during checkout. Please review the policy below regarding platform changes:
Selecting Your Platform
Clients are responsible for choosing the correct trading platform (e.g., TradeLocker, MetaTrader 5 & CTrader etc.) at the time of purchase.
Requesting a Platform Change
If you selected the wrong platform by mistake, you may request a change only if the account has not been traded (i.e., no positions opened or closed).
Platform change requests are not permitted once trading activity has occurred.
How to Request a Change
If you meet the above criteria, please contact our support team by either:
Submitting a ticket through the Help Center on our website, or
Emailing us at 📧 support@ckcapital.co.uk
All requests will be reviewed and processed at the discretion of our team.