Do Not Disturb is ON - One of the most common reasons why iPhone notifications are not working is because Do Not Disturb is turned on. Do Not Disturb is a feature that silences all calls, texts, and other alerts on your iPhone. To turn off Do Not Disturb, open the Settings app on your iPhone and tap Do Not Disturb. Then, tap on the switch next to Do Not Disturb to turn it off. You’ll know Do Not Disturb is off when the switch is positioned to the left.
Notifications for ClassCover app is disabled - Your iPhone allows you to turn off all notifications for specific apps, which may be the problem here.
Go to Settings -> Notifications and tap on the app that you’re not receiving notifications from. Make sure the switch next to Allow Notifications is turned on. You’ll know the switch is on when it’s green!
Poor Wi-Fi & Cellular Connection - If your iPhone isn’t connected to your Wi-Fi or Cellular network, your iPhone won’t receive notifications. Please ensure that you are getting a good internet signal on your phone all the time.
TIP: Always make sure that your phone's operating system and our App is up to date. If your application is running on older versions of software, or if you haven’t updated to newer versions in a while, you will encounter an issue with the Push Notifications.
You may do this by going to the settings of your phone then tapping on Systems & Updates ( Android) or Settings > General > About > Software version (IOS).
To get our latest Mobile App version, we suggest that you log out of your profile first then uninstall the app from your phone then download the app from the App or Play Store.
Tip #2: The speed of the network can hugely affect the push notifications from a mobile application. If the network is slow, the app performance will also be slow.
In order to fix the problem, please ensure to check the network speed all the time and make sure that you have a stable internet connection.
Note: You may contact us anytime to request a test booking request to check if you are receiving notifications on your phone after trying the steps above.