If you're not receiving push notifications on your Android device, the issue could be related to your device settings, network connection, or the app itself. Follow these key checks to resolve the problem:
Key Points to Check:
Notification Settings
Go to Settings > Apps & notifications > See all apps > Select ClassCover > Notifications.
Ensure notifications are turned ON, and check if specific notification types (such as sounds, banners, or lights) are enabled.
Do Not Disturb Mode
Make sure the Do Not Disturb mode is not active, as it can block notifications from appearing.
To enable or disable Do Not Disturb mode on your Android device, swipe down from the top of your screen and tap the Do Not Disturb icon.
Network Connection
A stable internet connection is essential for receiving notifications from ClassCover. Notifications may fail to deliver if your connection is weak or intermittent. Here's how you can check your network connection on your Android:
Check Wi-Fi or Mobile Data: Make sure your device is connected to a reliable Wi-Fi network or has a strong mobile data signal. If the current network is unstable, switch to a different Wi-Fi network or mobile data.
Test the Connection: Open a web browser or another app that uses the internet to verify your connection is active.
Turn Airplane Mode On/Off: Enable Airplane Mode for a few seconds and then disable it to refresh your network settings.
Check Your ClassCover App Settings
Check the app’s settings to see if any notification preferences are blocking push notifications.
In the ClassCover app, on the top right hand corner of your screen, open the Menu icon and select Account & Settings.
For Bookings:
Tap Booking Notifications, then Push Notifications, and make sure the toggle is switched ON.
For Jobs:
Tap Job Alerts, then make sure the toggle is switched ON for Job Alert Push Notifications.
Is Your ClassCover App Up-to-Date?
Ensure that the ClassCover app on your device is updated to the latest version available.
Check for the Latest Version
Ensure you have the latest version of the app to access the newest features and performance improvements.
You can download the most recent version from Google Play.
Android OS Updates
Look for any available updates to your Android Operating System (OS) and install them.
Open the Settings app on your device.
Select System, then tap Software Update.
Your device will display the current update status. Follow the on-screen instructions to proceed with any available updates.
Need a Test Notification?
If you’d like to test your notification settings, simply email us via support@classcover.com.au and we can send a test booking to ensure everything is working properly.