📢 Important Announcement for 2025 NSW Casual Teachers
In Term 1 2025, the NSW Department of Education replaced multiple refresher modules with the new Annual Competency Check (ACC) – a single, role-specific module designed to take around one hour to complete every year.
To be eligible for access to the ACC in 2025, all mandatory training due in Nov–Dec 2024 had to be completed by 6 Dec 2024. Those who missed this deadline needed to complete individual modules instead, which increased workload.
Your verification tick on ClassCover reflects your status:
Green tick = Fully verified (all training completed and matched with DoE records)
Orange tick = Partially verified (incomplete or overdue modules)
Note: If you have an orange tick, it may be due to two new mandatory training modules recently introduced by the Department. Please check that you have completed:
Code of Ethics and Conduct (PSC) – MT00001
Public Interest Disclosures – Reporting Serious Wrongdoing – NR41807
As a casual teacher in New South Wales (NSW), sometimes you may notice an orange tick next to your name on your ClassCover profile, it means you're partially verified. This indicates that while your approval to teach is confirmed, one or more of your mandatory training modules are incomplete or not up to date.
While an orange tick doesn't prevent you from being booked, many schools prefer fully verified teachers with a green tick. Completing your mandatory training will help you achieve full verification.
What Does the Orange Tick Mean?
An orange tick signifies that:
Your approval to teach is confirmed.
However, your mandatory training is incomplete or not up to date.
To transition to a green tick, you'll need to complete all required mandatory training modules.
Mandatory Training Requirements
To be fully verified, you must complete the following mandatory training modules:
Aboriginal Cultural Education (AC00560)
Anti-Racism Policy Training (NR30069)
Child Protection Awareness (NR28972)
Code of Ethics and Conduct with Fraud & Corruption Control (MT00001)
Cyber Security and Data Breaches (MT00008)
Public Interest Disclosures - Reporting Serious Wrongdoing (NR41807)
Emergency Care (MT00009)
Work Health and Safety (WHS) Induction (NR33383)
Administration of Medication (NR27160)
These courses can be accessed through MyPL.
Troubleshooting Verification Issues
If you've completed your training but still see an orange tick:
Email Mismatch: Ensure the email used for mandatory training matches the primary email held by the NSW Department of Education. If there's a discrepancy, lodge a ticket with ServiceNow.
Training Submission: Confirm that all completed training is submitted in MyPL. The ClassCover system checks MyPL and e-Safety records multiple times a week.
Data Breach Preparedness Certificate: This is a relatively new mandatory training module. Ensure it's completed, as many have not.
Note: There can be a delay of 48–72 hours for data to be processed and reflected in the ClassCover system. If training is completed on a Friday evening or during the weekend, it may take 2–5 days for the information to appear.
Need Help?
If you need further assistance, please raise a support ticket with the NSW Department of Education via ServiceNow or contact EDConnect at 1300 32 32 32.
If you have any questions or need further assistance regarding ClassCover, feel free to contact our support team via the Chat feature or email us at support@classcover.com.au – we're always here to help!