Important: Significant changes to mandatory training in Term 1, 2025
The Annual competency check (ACC) is an annual training module that replaces individual mandatory training refreshers. The module is designed to be specific to your role and duties and will take no longer than 1 hour to complete.
Orange tick users who have not completed all mandatory training to reflect a green tick prior to the 6 December 2024 will need to complete all individual modules as current in the new year (taking you more time to complete).
To be eligible for the Annual Competency Check (ACC) in 2025, staff need to have completed all mandatory training modules due in November and December on or before Friday 6 December 2024.
If you have an orange tick right now, this relates to you.
These are the two mandatory training modules that have been recently added by the Department and may be the cause of your orange tick. Please check you have completed:
Code of Ethics and Conduct (PSC) - MT00001 and,
Public Interest Disclosures – reporting serious wrongdoing - NR41807
As a casual teacher in New South Wales (NSW), sometimes you may notice an orange tick next to your name on your ClassCover profile, it means you're partially verified. This indicates that while your approval to teach is confirmed, one or more of your mandatory training modules are incomplete or not up to date.
While an orange tick doesn't prevent you from being booked, many schools prefer fully verified teachers with a green tick. Completing your mandatory training will help you achieve full verification.
What Does the Orange Tick Mean?
An orange tick signifies that:
Your approval to teach is confirmed.
However, your mandatory training is incomplete or not up to date.
To transition to a green tick, you'll need to complete all required mandatory training modules.
Mandatory Training Requirements
To be fully verified, you must complete the following mandatory training modules:
Aboriginal Cultural Education (AC00560)
Anti-Racism Policy Training (NR30069)
Child Protection Awareness (NR28972)
Code of Ethics and Conduct with Fraud & Corruption Control (MT00002)
Cyber Security and Data Breaches (MT00008)
Public Interest Disclosure (MT00010)
Emergency Care (MT00009)
Work Health and Safety (WHS) Induction (NR33383)
Administration of Medication (NR27160)
These courses can be accessed through MyPL.
Troubleshooting Verification Issues
If you've completed your training but still see an orange tick:
Email Mismatch: Ensure the email used for mandatory training matches the primary email held by the NSW Department of Education. If there's a discrepancy, lodge a ticket with ServiceNow.
Training Submission: Confirm that all completed training is submitted in MyPL. The ClassCover system checks MyPL and e-Safety records multiple times a week.
Data Breach Preparedness Certificate: This is a relatively new mandatory training module. Ensure it's completed, as many have not.
Note: There can be a delay of 48–72 hours for data to be processed and reflected in the ClassCover system. If training is completed on a Friday evening or during the weekend, it may take 2–5 days for the information to appear.
Need Help?
If you need further assistance, please raise a support ticket with the NSW Department of Education via ServiceNow or contact EDConnect at 1300 32 32 32.
If you have any questions or need further assistance regarding ClassCover, feel free to contact our support team via the Chat feature or email us at support@classcover.com.au – we're always here to help!