Being verified by the NSW Department of Education is important as it ensures your credentials are recognised, allowing you to be eligible for bookings and employment opportunities with schools through ClassCover. If your accreditation status has lapsed or you are not an accredited teacher, your profile may show a "Not Verified" status. This also applies to individuals in roles such as SLSOs, EAs, school counsellors, and other casual staff working on school grounds.
There are a few reasons why you might see “Not Verified” on your profile:
You are not an accredited teacher (e.g., if you are an SLSO, EA, or in another non-accredited role).
Your accreditation has lapsed.
What does "Not Matched?" Next to the Verification Status Mean?
If you see “Not Verified” on your teacher profile with a message saying “Not Matched with Department of Education”, this means your details haven’t matched with the NSW Department of Education’s records, and your information cannot be found. To fix this, you will need to check your details on your ClassCover profile and resubmit them.
What to Do If the Details You Submitted Contain Errors
If you’ve submitted your details but there are errors, you can easily correct them by following these steps:
Log in to ClassCover and go to your “My Profile” section.
Click “Edit” and scroll down to the section titled “Verify your profile with NSW Department of Education”.
Click “Update”.
A pop-up will appear where you need to complete your details. Ensure the details match exactly with the information on file with the NSW Department of Education.
You can also find this section directly on your ClassCover profile.
Resubmit Your Details Now
Once you've updated the information, you can submit your details for verification again. If you need further assistance, please raise a support ticket with the NSW Department of Education via ServiceNow or contact EDConnect at 1300 32 32 32.
What to Do If Your Accreditation Has Lapsed
If your accreditation with NSW Department of Education has lapsed, you can learn more about the steps to take here.