Go to More > Metrics to track what’s happening in your store, from production and revenue to customer behavior and outstanding payments.
Metrics has seven sections: Production, Financial, Customers, Unpaid, Promotions, Shift Report and Export.
Choose a date range and filters
Select the date field at the top of the page to open the date range picker.
Start and End: set exact dates.
Start Time and End Time: narrow the range to certain hours.
Presets: apply a common range, like Today, This Week, Last 7 Days, This Month, Last 30 Days, Last 90 Days, This Year, Last Year or Lifetime.
Compare: turn on to compare your range with another period. Choose Previous Period (the same length of time right before), Previous Period (Match Day of Week), Same Period Last Year, or a Custom range with its own Compare Start and Compare End.
Filter (filter icon): narrow results by Order Type, Route, Business Account or Customer Group.
Select Apply. The header shows your date range and, if Compare is on, the comparison period below it.
Download a table as a CSV
Most tables have a download icon in the top-right corner. Select it to export that table as a CSV file, using the date range and filters you’ve applied. For a quick download, you don’t need to set up a full report in the Export tab.
Production
Production tracks garments and orders.
Top cards
Orders Cleaned: orders marked Cleaned in the period.
Pieces Cleaned: the total number of items cleaned.
Weight Processed: the total weight processed, useful for Wash & Fold. It counts for whoever marks the order Cleaned, not whoever marks it Paid. If you track this closely, make sure staff mark orders as Cleaned as they go.
Below the cards
Overdue Orders: orders past their ready date that aren’t completed.
Order Issues: reported problems with orders, like missing or damaged items.
Deleted Orders: orders removed in the period.
Team Activity: what each staff member has processed.
Driver Statistics: driver activity.
Financial
Financial tracks revenue, sales, tips and more.
Top cards
Total Revenue: income collected in the period.
Total Sales: the value of all orders created, including unpaid ones.
Orders Created: the number of new orders.
Total Tips: tips collected across all payment methods.
Below the cards
Revenue Breakdown: collected income by payment method, like card, cash or check.
Top Selling Sections: which sections, like Wash & Fold or Dry Cleaning, sell the most.
Cash Ups: a summary of completed cash register sessions.
Refunded Orders: orders refunded in the period.
Discounts Given: the total value of discounts applied.
Pay-outs and Pay-ins: cash taken out of or added to the register outside of normal sales.
Tips: a breakdown by staff member or order.
Customers
Customers tracks customer activity, including average spending and new sign-ups.
Top cards
Active Customers: customers who placed at least one order in the period.
Average Order Value: total sales divided by the number of orders.
Average Sales Value: total sales divided by the number of unique customers.
Average Order Frequency: orders per unique customer.
Below the cards
Top Customers: your highest-spending customers.
New Customers: customers who signed up in the period.
Products Sold to Top Customers: what your best customers buy most.
At-Risk Customers: customers whose last order was 31 to 90 days ago. The date range doesn’t change this.
New Customers Without Orders: customers who signed up in the period but haven’t placed an order.
Unpaid
Unpaid tracks pending payments by customer or business account, in 30-day periods. You can also filter by order status, like pickup, detailing, cleaning or ready.
Total Outstanding can be filtered by Customers or Business Accounts, and is split into:
Current
1 to 30 days
31 to 60 days
61 to 90 days
Over 90 days
Promotions
Promotions tracks how your promotions and reviews are doing:
Promo Codes Used
Referral Codes Used
Loyalty Points Claims
Reviews
Shift Report
Shift Report lists your shifts. Filter by shift staff. Each row shows the shift start, shift end, who generated the report, the shift staff and when it was created.
To create a shift report, select New Shift Report.
Export
Export pulls your store’s data into a CSV file, ready for Excel, Google Sheets or any spreadsheet tool.
Run an export
Go to More > Metrics > Export.
Choose a report type and date range.
Run the export.
Available reports include: Customers, Inactive Customers, Deactivated Customers, Orders (Sales), Orders (Revenue), Order Edits History, Items (Sales), Items (Revenue), Products and Prices, Cash Up History, Consolidated Sales, Staff Hours, Invoices, Invoice Payments, Pay-ins, Pay-outs, Business Accounts, Garment Summary Report, Machines Activity, Tips, Credits, Inventory Product Sales, Inventory Stock, Weight Processed and Refunds.
Scheduled exports
Set a report to run automatically. Choose the report type, how often it runs and who receives it.
Export history
See every export that’s been run, with the report type, date range, who exported it and when it was downloaded.