Delete an order only if it was created by mistake or the customer cancels it. Deleted orders are removed from your Orders page and kept in a log for admins.
Note: To delete orders, your user needs the Delete Orders permission.
How to delete an order
Select the order number on the Orders page to open it.
Select ⋯ (More order actions), then select Delete Order. You can also find it in the ⋯ menu next to the customer's name when you edit the order.
Check the order details and summary.
Enter a Reason for Deletion. This is required.
Select Delete Order.
You delete orders one at a time. There's no bulk delete.
Important: Deleting an order doesn't refund the customer. If they've paid anything, refund them first. See How to refund an order.
See deleted orders
More > Users > Order Deletions: each deleted order with the customer, summary, notes, total, status, payment and who deleted it.
More > Metrics > Production > Deleted Orders.