If you charged an order with the wrong payment method or by mistake, you can undo the payment. The undo is saved in the order's Timeline, so there's always a record of what happened and when.
How to undo a payment
Select the order number on the Orders page to open it.
Select ⋯ (More order actions), then select Undo Payment.
Take the payment again with the right method.
Note: If a cash discount was applied to the order, you can't undo the payment. CleanCloud asks you to refund instead. See How to refund an order.
Common questions
Does undoing a payment give the customer their money back?
Does undoing a payment give the customer their money back?
No. It removes the payment from the order. To return money to the customer, refund the order instead.
Where can I see that a payment was undone?
Where can I see that a payment was undone?
Open the order and select the Timeline tab.