Sharing Job Links with Customers
Job Tracking Link:
Managers and Operators can share:
- Click "Share" or copy link button on job
- Link format: app.cleandrive.io/[org]/customer?jobId=[id]
- No login required
How to Share:
1. Open job details
2. Click "Copy Link" button
3. Share via:
- SMS text message
- QR code (scan to access)
Customer Experience:
- Customer clicks link
- No login required
- Views real-time job status
- Sees estimated completion
- Can submit review when ready
Link Security:
- Unique per job
- Time-limited access (can be disabled after job complete)
- No customer data exposed
- Safe to share publicly
Review Requests
Automatic Review Request:
When job picked up:
- SMS sent with review link
- Message: "Rate our service here: [link]"
- Customer can rate 1-5 stars
- Provide feedback
- Flag issues if needed
Manual Review Request:
1. From job details, click "Request Review"
2. SMS resent to customer
3. Or share link manually
Review Process:
- Customer clicks link
- Selects star rating
- If rating < 3: Ask about problem
- If rating ≥ 3: Ask what went well
- Option to file complaint
- Submit and done
Reviews Visible To:
- Managers in Reviews section
- Used for service quality tracking
- Feedback stored for improvements