General Questions
Q: What is CleanDrive?
A: CleanDrive is a comprehensive job and payment management system
for car wash and detailing businesses. It tracks jobs from creation
through completion, handles payments, manages staff, and provides
detailed reporting and analytics.
Q: Who can use CleanDrive?
A: Any car wash or detailing business. CleanDrive is designed for
single-location businesses and multi-branch operations.
Q: What devices can I use?
A: Desktop browsers (Chrome, Firefox, Safari, Edge), tablets,
and smartphones. Works on any device with a modern web browser.
Q: Do I need to install anything?
A: No. CleanDrive is web-based. Just visit app.cleandrive.io
in your browser. No installation required.
Q: Is my data secure?
A: Yes. CleanDrive uses bank-level encryption (SSL/TLS) and
complies with data protection standards. All data is backed up
and protected.
Q: Can I use CleanDrive offline?
A: No, CleanDrive requires an internet connection. However,
internet-only features will still work when connection returns.
Q: What if I'm traveling or using mobile data?
A: CleanDrive works on mobile data (3G/4G/5G) without any issues.
Responsive design adapts to all screen sizes.
Payment Questions
Q: What payment methods do you accept?
A: CleanDrive accepts cash and credit/debit cards (Visa, Mastercard,
American Express, and other card types).
Q: How are payments recorded?
A: Payments are recorded immediately, with timestamp, payment method,
and amount. Customer receives SMS confirmation.
Q: Can customers pay online?
A: Currently, payments are processed in-person or by phone.
Online payment integration available as premium feature.
Q: What if I make a payment error?
A: Managers can process refunds from job details page.
Refunds are tracked separately and recorded in history.
Q: Are partial payments allowed?
A: Yes. Jobs can be marked as "Partially Paid". Remaining balance
tracks until full payment received.
Q: How long does it take to process payment?
A: Immediately. Payment records instantly in the system and SMS
sent to customer.
Q: Can I refund a payment?
A: Yes, only managers can refund. Click "Refund" button on paid job,
confirm amount, and refund is processed.
Job & Service Questions
Q: How do I create a new job?
A: From Dashboard or Customers page, click "New Job". Select customer,
vehicle, service, and operator. Job is created immediately.
Q: Can jobs be cancelled?
A: Yes. Managers and operators can cancel jobs with reason.
Cancelled jobs cannot be reopened.
Q: What's the job workflow?
A: Waiting in Line → In Progress → Ready for Pickup → Picked Up.
Each stage records timestamp.
Q: Can I edit a job after creation?
A: Yes. Operator can edit service/price. Manager can cancel or
override details.
Q: How long does service take?
A: Depends on service type. Timestamps track actual service duration.
See historical data for estimates.
Q: How do customers know job status?
A: Via SMS (automatic) or job tracking link (shared by staff).
Real-time status updates.
Q: What if customer cancels mid-service?
A: Manager can cancel job with reason. Refund can be issued if payment
was already received.
SMS & Notification Questions
Q: How are SMS notifications sent?
A: Automatically when job status changes (Ready, Picked Up).
Cannot be disabled per-job but can disable in settings.
Q: Can I customize SMS messages?
A: Yes. Go to Settings → SMS Templates to customize message content.
Q: What if SMS daily limit exceeded?
A: SMS not sent. Upgrade SMS quota in settings or wait for monthly reset.
Q: Can customers opt-out of SMS?
A: SMS feature cannot be disabled per-customer but organization
can disable SMS globally in settings.
Q: Do SMS notifications cost extra?
A: SMS included in subscription. Cost per SMS varies by plan.
Q: Why didn't customer receive SMS?
A: Check phone number format, SMS enabled in settings, and monthly
quota not exceeded. See SMS logs for delivery status.
Q: Can I send SMS manually?
A: Manual SMS messaging not currently available. SMS only sent
automatically with status changes.
Review & Feedback Questions
Q: How do customers submit reviews?
A: Via SMS link sent when job picked up. Customer clicks link,
rates 1-5 stars, provides feedback.
Q: Where can I see customer reviews?
A: Managers view all reviews in Reviews section of sidebar.
Q: What if customer leaves negative review?
A: Review recorded with complaint flag. Manager can review feedback
and follow up with customer.
Q: Can reviews be deleted?
A: No. Reviews are permanent record. But manager can add notes/response
to reviews.
Q: How are reviews used?
A: For quality tracking, identifying service issues, and continuous
improvement. Customer feedback is valuable!
Q: Can customers review multiple times?
A: One review per job. Second review attempt shows "Already Reviewed".
Technical Support Questions
Q: Who do I contact for support?
A: Visit Support section in app or email support@cleandrive.io.
Response typically within 24 hours.
Q: How do I report a bug?
A: Click Support in sidebar, describe issue, and submit. Include
screenshots if possible.
Q: Is there phone support?
A: Phone support available for premium plans. Email and chat support
standard for all plans.
Q: What's your uptime guarantee?
A: 99.5% uptime guaranteed. Scheduled maintenance windows posted in advance.
Q: How often is CleanDrive updated?
A: Regular updates weekly. Critical fixes deployed immediately.
No downtime required for most updates.
Q: Can I request new features?
A: Yes! Submit feature requests in Support section. Popular requests
prioritized in development roadmap.