All messages sent via Automated Care Messaging can target contacts in one of three ways:
Bulk sends to all residents or staff
Targeted sends via advanced filter options
Directly to any individual(s) selected by name
Use the Resident Status filter to communicate with new, current or discharged residents. For discharged patients, this will ensure residents are aware they are welcome back to the facility, resulting in:
Payment to the facility by Medicare; and,
Eliminating penalties to the home, hospital, etc. (where readmissions/emergency room visits may result in fines).
Filter by Resident Status
To use advanced search filters for one or more specific contacts:
Open a template and select To > Recipient Filters > Recipient Type
Under the filter options, select Resident Contacts
New: residents whose contact information is in the EHR, but have not yet moved in.
In Message Options: a Waiting List Status filter
Current: default audience
In Message Options: Payer Type includes Managed Care, Medicare, Medicaid, Private, etc. (corresponds with PCC)
In Message Options: Patient Care Type allows the user to select Inpatient vs. Outpatient (default is inpatient)
Discharged: Options include
Discharged between DATE and DATE
Discharged after DATE
Discharged after X days
Discharged between X days ago and X days ago
In Message Options: select a Discharge Reason, Payer Type or Payer Care Type.
💡NEW! Newly Admitted: Residents admitted within the last 60 days
Admitted between DATE and DATE
Admitted after DATE
Admitted after X days
Admitted between X days ago and X days ago
NOTE: Both "Discharged after X days" and "Admitted after X days" allow for the creation of recurring scheduled messages.
You can also find new Resident Status templates available in the Template Library.