Setting Up a Booking Reminder Automation

You can use the Booking Due trigger to set up a custom booking reminder. To set this up, head to Automations in the left-hand main navigation menu and click on Add Automations:
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From here, select the Booking Due option from the drop down menu: Starts On. You can now choose if you are going to send an email or text from the options on the left hand side of the page and drag and drop or click on + ADD to add a blank or premade template into the Automation:
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Then name your Automation, this is just for your reference and decide how long in advance you'd like the booking reminder (note: If you click "Send immediately" then this would not send until the booking has started - so we recommend choosing "X hours/days Before"):
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If you need the reminder to only be sent for a specific event, you can choose Advanced Options:
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Then Add Condition:

From here, you can add filters if required - The Automation will only send if the member and the booking meets the filtered criteria.
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​You can use the text merge tags to personalise any messages:

Then click Save:
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Once you're ready to go, set the Automation to active on the Automations list page. In the example in the screenshot above the Automation will go out 1 day before a member is going to attend any event that contains the word "Yoga" in the title.
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