Clubworx User Guide
Find out how to use Clubworx to streamline your gym or studio
By Tahlia and 3 others4 authors173 articles
Auto-cycling to the next event in Kiosk Mode
How to set up a Sequence triggered by a Late Cancellation
The Sequence Enrolment Report
Adding Contacts into a Class From Your Waitlist When the Class is Full
Creating and Using Event Templates
Adding Notes to a Contact
Manual Enrolment Sequences in Clubworx
Encourage your members to engage with the Member App
Automatically Generate Makeup Classes for Memberships with Ongoing Bookings
Connecting your Gocardless Account With Clubworx
Importing Existing Mandates from your Gocardless Account
Adding/updating a mandate for a member
Understanding how Gocardless payment timings work.
Understanding your Gocardless Payout Report
Cancelling payments for members paying via Gocardless
Sequences - Using the Send Prefilled Waiver option action to convert more leads and retain more members
Setting Up a Booking Reminder Sequence
Can you skip a step in Sequences? (Yes)
Introduction to using Sequences in Clubworx to Automate messaging to your contacts
What do Sequence Triggers Mean?
Sequences - Using the Prospect Status Changed trigger option to automate your sales process
Creating a Failed Payment Message Sequence in Clubworx
New Sequence Trigger - Membership Start Date
New Sequence Trigger - Attendance
How to Automate Group Fitness Challenges with Clubworx
How to Add Memberships in Bulk
Introduction to Memberships
How to add a make up class or session for a member
How to Bulk Cancel Memberships
Adding an Upfront Membership
Adding an Ongoing Membership
Adding a Class Pass Membership
Upgrading / Downgrading Membership Plans
Does your member need to attend a catch-up class?
How can I manually add a membership to an existing member?
How to use "Pay Now"
How to Bulk Suspend Memberships
Cancelling Memberships in Advance
Sending and Resending Receipts for Memberships
How Do I Suspend a Member and What Happens to their Payments?
Adding Tax Rates to your Receipts
How to Change a Membership recurring payment amount
Allow Members to override Default Membership start dates
Managing Wallet Sharing on Waivers
Waiver Options: Memberships for Families
How to Transfer Members into Clubworx Using Waivers
Set up a new member waiver
Sign members up using a 'new member' waiver
What happens if an Existing Contact Signs a New Waiver?
What happens when I accept a waiver?
How can an existing contact sign a waiver?
How to Merge Waivers
How to use the date of birth calendar
How to Copy Waiver Questionnaire Answers to a Contact Profile
Introducing Clubworx Integrated Automated Payments
My Members Payment Status is "Failed: Add Payment Denied - Only active customers can have payments added to their schedule" but they are active?
How Can I Skip a Payment?
How Can I Bulk Skip Payments?
Integrated Payment Processors - AU
Integrated Payment Processors - US
Integrated Payment Processors - Canada
Reporting On Membership Payments
Integrated Payment Processors - UK
Integrated Payment Processors - Global
Integrated Payment Processing with Clubworx
SCA Update: How to Create a Credit Card Update Waiver
How a Member Updates Their Credit Card
Understanding Your Auto-Payments
What does my member payment status mean?
Managing Failed Payments in Bulk
How to automatically reschedule failed payments
Connecting Clubworx with Stripe
Wallet sharing between members for automated payments
How do I refund a customer in Clubworx?
I don't have an autopayment provider, how do I process my payments for reporting?
How to Add and Apply Credit Vouchers
How to update a payment schedule for an existing member
How do I create an Event?
Let your prospects or members book and pay for classes or events online.
Adding a Waitlist to Your Event
How can prospects make a booking on my website calendar?
Book a friend on members membership
Booking members into events
Why didn’t my booking work?
How Can I Book My Student In After A Class is Over?
Setting Up Appointment Types
How to quickly book clients into appointments
For Trainers - How to Book Members Into Personal Training Sessions
How can members make a booking on my website calendar?
How to Bulk Unenrol all members from a Workout
Using and Customizing Prospect Statuses
Multi-contact messaging in Clubworx
Official Free Trial Guide: The Basics
What is the difference between a member, prospect, and non-attending contact?
How to Bulk Import Contacts
How do I add custom fields to contact profiles?
How do I see my member’s attendance?
Why aren't my member attendances being deducted from their membership?
Failed Payments for Individual Members
How do I convert non-attending contacts to members or prospects?
Adding Consent Clauses to Your Clubworx Contact Us Form & Prospect Bookings