To set this up you can either create a new event or appointment or edit an existing one. Then follow the steps below:
- Check the 'Members can cancel bookings for this event up to  prior to start time' check box and set the preferred cancelation period.
- You can then select to 'Allow Cancellations within this period' if you want members to be able to late cancel a class from their member portal login.
- You can then set whether you would like a late fee to apply when there is a late cancelation.
What will my member see if I allow late cancelations?
When a member logs into their member portal and views a booking they have made and is within the cancelation period they will now see a new button called 'Late Cancel'. If they select this, they will see a notification that a late fee will apply (if you have set this up).
What will I see if I allow late cancelations?
When you view a class now, you will see a list of any members that have late cancelled and whether a fee has been applied for this.
Can I mark a member as late cancelled myself?
Yes! If you cancel a booking for a member from the event or their profile page, within the late cancelation period, they will be marked as late cancelled. The difference is that when the action is performed by a user of Clubworx you will be given the option to waive the late fee.