This article explains when you’re placed on Enterprise, how pricing works, and how billing is calculated each month.
What is the Enterprise Plan?
The Enterprise Plan is for coaches that exceed 150 active clients in CoachRx.
Enterprise begins at 151 clients
A manual upgrade in your billing section of CoachRx will be required to move from Scale to Enterprise
The only exception is if you are selling products through the Storefront with client account creation turned on, in this instance billing adjusts automatically based on your client count.
Note: CoachRx does not auto-downgrade pricing tiers
Enterprise Pricing Overview
Enterprise pricing has two parts:
1. Flat Rate (Base Subscription)-
This is the cost to be on the Enterprise plan.
$249/month billed monthly
or$2,539.80/year billed annually (discounted vs monthly)
This flat rate gives you full access to the CoachRx platform.
2. Per Client Monthly Rate (Usage-Based)
For clients over 150, you are charged:
$1.25 per client
This charge is always billed monthly
It applies only to clients above the first 150
Example: If you have 160 clients, you are charged for 10 extra clients at $1.25 each.
How Billing Works
Monthly Subscriptions
At the start of each billing period, you are charged for:
The flat Enterprise rate for the upcoming month
The per-client rate based on the maximum number of clients you had in the previous billing period
This means:
Your first invoice after trial includes only the flat rate
Your final invoice after cancellation includes the per-client charge from your last active period
Annual Subscriptions
If you pay annually:
Once per year you are charged:
The annual flat rate
The per-client charge from the previous period
Each month, you are charged only the per-client rate
How Per-Client Charges Are Calculated
The per-client charge is based on the maximum client count during the last billing period
It is considered usage-based billing
Usage-based charges are not prorated
This follows Stripe’s standard billing rules for metered usage.
Viewing Which Clients Were Charged
On the Plan & Billing page located inside of the organization owner’s Coaches account, Enterprise accounts will see:
View receipt
View charged clients
Clicking “View charged clients” downloads a CSV showing exactly which clients were counted in the per-client charge for that billing period.
This is available directly in your Billing History in CoachRx.
FAQs
Q: When do I move to the Enterprise plan?
You have to manually select the Enterprise plan when exceeding 150 clients unless you exceed through the Storefront, in this case your account will automatically be moved to Enterprise when you exceed 150 active clients.
Q: Is the per-client rate prorated if I downgrade?
No. The per-client charge is usage-based and not prorated. If the flat rate is reduced due to a downgrade, that portion is prorated.CoachRx does not auto-downgrade accounts.
Q: Are inactive or archived clients counted?
Only the max number of active clients during the billing period are counted.
Q: Why am I charged for last month’s clients?
Because per-client billing is usage-based, charges are calculated after the billing period ends, using the highest client count from that period.
Q: Can I see exactly who I was charged for?
Yes. Use the View charged clients link in Billing History to download a CSV.
Q: Is Enterprise required?
Only if you exceed 150 clients. Below that threshold, you remain on standard plans. CoachRx does not auto-downgrade accounts.