CoachRx Help Center
40 articles
- Exporting Data from CoachRxHow to export workouts, client data, and business data from CoachRx.
- Streaks - How They Work, Editing & TroubleshootingUnderstand how client streaks are calculated in CoachRx, how to edit or reset a client's streak, and how to troubleshoot common streak issues your clients may report.
- Intake Forms - Creating, Customizing & ManagingCreate and customize intake forms in CoachRx, send them to new clients, view completed responses, and manage your intake form templates.
- Removing & Archiving Clients in CoachRxHow to archive or remove clients from your CoachRx roster, what happens to their data and app access when archived, and how to reactivate a previously archived client.
- CoachRx Platform WalkthroughWelcome to CoachRx! Check out this comprehensive walkthrough.
- Updating a Client's Email Address in CoachRxHow to change a client's email address in CoachRx, including when to contact support, and what to know about email changes when payments are active.
- Adding New Coaches to Your OrganizationHow to add new coaches to your CoachRx organization, transfer existing coaches, and what to expect during onboarding.
- Sign Up & Log In with Google (Continue with Google)Use "Continue with Google" to sign up or log in to CoachRx on the web in one click, pull your Google avatar into your profile, and accept client invitations using…
- Adding Your First Clients: Simplified Add Client and Invite PreviewNew coaches on free trial see a simplified Add Client modal and can preview the exact invitation email a client will receive before sending. Learn how the simplified flow works…
- CoachRx App Won't Open or Keeps Crashing: Troubleshooting StepsIf the CoachRx mobile app will not open, freezes on the login screen, or crashes during use, work through this checklist - force quit, update, reinstall, check version, and capture…
- Migrating Clients to CoachRx with Bulk CSV Import (TrueCoach, Trainerize, Bridge)Migrate clients to CoachRx from Trainerize, TrueCoach, Bridge Athletic, EverFit, Hexfit, or any other coaching platform using the bulk CSV import. Upload your full roster, review each row, and send…
- Push Notifications Not Working: Troubleshooting on iOS and AndroidFix push notifications not arriving in the CoachRx mobile app. Covers OS-level permissions on iOS and Android, force-quit and reinstall steps, app version checks, and how to confirm whether the…
- Fitbit to Google Health Migration - What CoachRx Coaches Need to KnowFitbit is being phased out and replaced by Google Health. Learn what this means for CoachRx clients syncing steps, sleep, and lifestyle data, common sync errors, and the workarounds available…
- Loom Video Embed Limits in CoachRxUnderstand Loom file size, length, and embed limits when adding Loom videos to CoachRx programs, exercises, articles, or client messages, and what to do if your Loom video will not…
- MyMacros+ Integration: Syncing Nutrition Data to CoachRxConnect MyMacros+ to CoachRx through Terra so your client's daily calories, protein, carbs, and fat sync into their lifestyle view. Covers setup, what data flows over, and how to troubleshoot…
- Reordering Client Metrics with Drag and DropDrag and drop to reorder a client's metrics (FMEs) in the sidebar and inside Fitness Monitoring Exercise templates. Ordering persists per client so the most relevant numbers stay at the…
- Syncing Smart Scale Weight Data into CoachRxGet bodyweight readings from a smart scale (Withings, Renpho, Fitbit Aria, Eufy, Garmin Index) into CoachRx through Apple Health, Google Health Connect, or Fitbit so your client's weight populates in…
- Navigating Your CoachRx DashboardTour the CoachRx Dashboard including the Roster, Schedule, Messages, Notifications, and Touchpoints sections. Learn which widgets surface the most important coaching activity each day.
- Using CoachRx for Group Fitness GymsUse CoachRx Live Program for group fitness gyms and CrossFit affiliates. One shared workout broadcast to every athlete in the gym, with the workout-of-the-day delivered through the same client app…
- Need Help? Contact us!How to reach CoachRx support for billing questions, bug reports, feature requests, and general help. Includes support hours and response time expectations.
- CoachRx Referral ProgramLearn how the CoachRx referral program works, how to earn $50 per referral, and how to share your unique referral link.
- Language Availability for CoachRxCoachRx is currently available in English only. Learn which languages are supported and how we're thinking about future language availability.
- Client Visibility SettingsControl what your clients see in the CoachRx mobile app, including workout item names, movement videos, RPE targets, upcoming weeks, and program details. Set defaults at the org level or…
- Coach Roles & PermissionsUnderstand the four CoachRx coach roles - Owner, Super Admin, Admin, and Coach - and exactly which features, billing controls, client visibility, and admin permissions each role can access in…
- Client PageWork inside an individual client page in CoachRx, including the Calendar, Progress, Notes, Messages, and Profile tabs. Use these tools to check-in, review compliance, and update programs.
- Client WorkoutsHow your CoachRx clients view their assigned workouts in the mobile app, what each screen shows them, and what to do when a client says they cannot see today's workout.
- How to Access Exercise History from Outside Platforms in CoachRxHow to view exercise history imported from outside platforms in CoachRx.
- Assessment & MetricsTrack client assessments, fitness metrics, and progress over time in CoachRx. Record body composition, strength benchmarks, conditioning tests, and movement screens to inform program design and show clients their progress.
- Lifestyle PlanningPlan and prescribe lifestyle Rx items (sleep, nutrition, steps, hydration, mindset) for your clients in CoachRx, including how lifestyle planning fits alongside training programs and how clients track progress in…
- Notifications PageManage CoachRx notifications for client activity, message replies, missed workouts, and scheduled touchpoints. Filter and control which alerts reach you on desktop and mobile.
- Transferring Clients Within CoachRxTransfer clients between coaches in your CoachRx organization, move clients to the organization owner's account, and understand what happens to client data during a transfer.
- Custom Client ReportsHow to create and export custom client reports in CoachRx.
- CoachRx Data Processing AddendumNeed the CoachRx Data Processing Addendum? Click here to access it!
- Acronym LibraryA complete reference for the acronyms and abbreviations used across CoachRx programming, including training terms, exercise cues, and methodology shortcuts.
- CoachRx App Crashing When Uploading Videos on Samsung DevicesUnderstand the error you are experiencing with your Samsung device & CoachRx
- Macro CalculatorHow to use the CoachRx Macro Calculator to set client nutrition targets.
- Client AutonomyHow to Enable Client Autonomy Features: Workout Rescheduling, Exercise Swapping, and In-App Workout Building & Editing
- Lifestyle Trends & InsightsView and interpret your client lifestyle trends and insights in CoachRx.
- Troubleshooting Lifestyle Data Sync DelaysUnderstand common causes of data sync delays between wearable devices and CoachRx. Learn how to identify sync issues and help clients optimize their device settings for more reliable data flow.
- Enterprise PlanThe Enterprise Plan is designed for coaches who manage a large number of clients and need predictable pricing with fair, usage-based scaling.