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CoachRx Coach Support

Read through our CoachRx Help Center to find answers to frequently asked questions! If you don’t find an answer to your question, please email us at coachrxsupport@opexfit.com.

92 articles

CoachRx Help Center

Updating a Client's Email Address in CoachRxHow to change a client's email address in CoachRx, including when to contact support, and what to know about email changes when payments are active.
Adding New Coaches to Your OrganizationHow to add new coaches to your CoachRx organization, transfer existing coaches, and what to expect during onboarding.
Removing & Archiving Clients in CoachRxHow to archive or remove clients from your CoachRx roster, what happens to their data and app access when archived, and how to reactivate a previously archived client.
Exporting Data from CoachRxHow to export workouts, client data, and business data from CoachRx.
Streaks - How They Work, Editing & TroubleshootingUnderstand how client streaks are calculated in CoachRx, how to edit or reset a client's streak, and how to troubleshoot common streak issues your clients may report.
CoachRx Platform WalkthroughWelcome to CoachRx! Check out this comprehensive walkthrough.
Intake Forms - Creating, Customizing & ManagingCreate and customize intake forms in CoachRx, send them to new clients, view completed responses, and manage your intake form templates.
Navigating Your CoachRx DashboardLearn more about the CoachRx Dashboard!
Using CoachRx for Group Fitness GymsUsing CoachRx's Live Program Feature for Group Fitness Gyms
Need Help? Contact us!Need Help? Support is available to you!
CoachRx Referral ProgramLearn more about the CoachRx referral program is available to all CoachRx subscribers.
Language Availability for CoachRxWhat language(s) is CoachRx available in?
Client Visibility SettingsLearn about your client visibility settings.
Coach Roles & PermissionsUnderstand the four coach roles in CoachRx and what each role can access.
Client PageLearn more about your client's page.
Client WorkoutsHow does a client see their assigned workout in the CoachRx app?
How to Access Exercise History from Outside Platforms in CoachRxHow to view exercise history imported from outside platforms in CoachRx.
Assessment & MetricsLearn more on assessment & fitness monitoring in CoachRx.
Lifestyle PlanningWatch and learn more on lifestyle planning in CoachRx.
Notifications PageLearn more about your CoachRx notifications page.
Transferring Clients Within CoachRxTransfer clients between coaches in your CoachRx organization, move clients to the organization owner's account, and understand what happens to client data during a transfer.
Custom Client ReportsHow to create and export custom client reports in CoachRx.
CoachRx Data Processing AddendumNeed the CoachRx Data Processing Addendum? Click here to access it!
Acronym LibraryUnderstanding the Acronym Library
CoachRx App Crashing When Uploading Videos on Samsung DevicesUnderstand the error you are experiencing with your Samsung device & CoachRx
Macro CalculatorHow to use the CoachRx Macro Calculator to set client nutrition targets.
Client AutonomyHow to Enable Client Autonomy Features: Workout Rescheduling, Exercise Swapping, and In-App Workout Building & Editing
Lifestyle Trends & InsightsView and interpret your client lifestyle trends and insights in CoachRx.
Troubleshooting Lifestyle Data Sync DelaysUnderstand common causes of data sync delays between wearable devices and CoachRx. Learn how to identify sync issues and help clients optimize their device settings for more reliable data flow.
Enterprise PlanThe Enterprise Plan is designed for coaches who manage a large number of clients and need predictable pricing with fair, usage-based scaling.

Business Suite - Payments

Connecting to StripeLearn more about connecting to Stripe.
Business Suite OverviewLearn more about the CoachRx Business Suite.
Adding Payment Information For ClientsLearn more about adding payment information for clients.
CoachRx StorefrontsEverything you need to know about CoachRx Storefronts - types, how they work with clients and programs, and purchase notifications.
Setting Up Your StorefrontStep-by-step guide to creating and configuring your CoachRx Storefront page.
Payroll & CommissionsHow to set up commissions, run payroll, and manage payroll data in CoachRx.
CoachRx Subscription Pricing, Tiers & Renewal FAQUnderstand CoachRx subscription tiers, how upgrades and downgrades work, annual vs. monthly billing, renewal pricing, and what happens when you exceed your plan's client count.
Canceling Your CoachRx Subscription & What Happens to Your ClientsHow to cancel your CoachRx subscription, what happens to your clients and their data when you cancel, and how end-of-billing-cycle access works.
1099 Tax Forms & Tax Reporting in CoachRxHow tax reporting works for CoachRx coaches who collect payments through the platform, where to find 1099-K forms in Stripe, and how to export revenue data for tax preparation.
CoachRx Pricing Plans & Feature ComparisonCompare CoachRx subscription plans, understand client-based pricing tiers, and see that every plan includes full access to all platform features including Programs, Business Suite, Assessments, Messaging, and Integrations.
CoachRx Business Suite FAQFrequently asked questions about payments, billing, subscriptions, taxes, payouts, compliance, and more in the CoachRx Business Suite.
Business Suite Feature AccessLearn more about Owner, Super Admin, Admin and Coach access rights.
FeesWhat does it cost to use CoachRx Payments?
CoachRx PaymentsWhat is CoachRx Payments?
Metrics & ReportingWhat Data do I have access to?
InvoicesHow do I send invoices to my clients?
Products and SubscriptionsHow do I set up products and subscriptions?
Communications PreferencesSetting up your communications preferences is key after setting up your account.
Stripe Standard AccountsLearn about Stripe Standard accounts and how they work with CoachRx payments.
Navigating Disputes in CoachRxHow to handle payment disputes, chargebacks, and resolution steps in CoachRx.
What Happens If My CoachRx Subscription Payment Is Missed?What happens when a CoachRx subscription payment is missed, including auto-cancellation and client archiving.