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CoachRx Coach Support
Read through our CoachRx Help Center to find answers to frequently asked questions! If you don’t find an answer to your question, please email us at coachrxsupport@opexfit.com.
106 articles
CoachRx Platform WalkthroughWelcome to CoachRx! Check out this comprehensive walkthrough.
Navigating Your CoachRx Beta DashboardLearn more about the CoachRx Beta Dashboard!
Navigating Your CoachRx DashboardLearn more on how to navigate your CoachRx Dashboard.
Using CoachRx for Group Fitness GymsUsing CoachRx's Live Program Feature for Group Fitness Gyms
Need Help? Contact us!Need Help? Support is available to you!
Language Availability for CoachRxWhat language(s) is CoachRx available in?
Client Visibility SettingsWhy can't my client's see their workouts?
Coaches PageLearn more on how to navigate your Coaches page in CoachRx.
Client PageLearn more about your client's page.
Client WorkoutsHow does a client see their assigned workout in the CoachRx app?
How to Access Exercise History from Outside Platforms in CoachRx
Assessment & Fitness MonitoringLearn more on assessment & fitness monitoring in CoachRx.
Lifestyle PlanningWatch and learn more on lifestyle planning in CoachRx.
Notifications PageLearn more about your CoachRx notifications page.
Transferring Clients within CoachRxLearn more about how to transfer clients within CoachRx
Managing Your CoachRx SubscriptionNeed to update, upgrade or downgrade your CoachRx subscription?
Custom Client ReportsLearn more about creating custom client reports
CoachRx Data Processing AddendumNeed the CoachRx Data Processing Addendum? Click here to access it!
Acronym LibraryUnderstanding the Acronym Library
CoachRx App Crashing When Uploading Videos on Samsung DevicesUnderstand the error you are experiencing with your Samsung device & CoachRx
CoachRx Onboarding
Learn more about onboarding with CoachRx today
CoachRx Client OnboardingReview what your client needs to complete to onboard with CoachRx.
CoachRx GuideDownload our guide to read more about how to use CoachRx features and more and get familiar .
Onboarding Clients with CoachRxNew to CoachRx? Take a look through our video library for some helpful videos!
Managing your client profileLearn more on managing your client profiles.
How To Add ClientsWatch a quick video to learn how to add clients to your CoachRx account.
How do I resend a client invite?Sent an invite to your client, but they didn't get it?
Coach AppLearn more about the CoachRx Coach app!
Managing your coach profileLearn more about managing your coach profile in CoachRx.
Importing ClientsHow do I import clients from another platform?
Client Calendar
Learn more about your client calendar!
Exporting WorkoutsLearn more on how to export your client's workouts from the calendar to a text document with these simple directions.
Updating/Managing Your Client ProfilesLearn more on how to update your client profile!
Equipment Updating/ManagementLearn more on how to access your client's equipment list.
Client CalendarLearn all about your client calendar and how to create a workout.
Client PrioritiesLearn more on how to assign/remove client priorities.
ConsultationsLearn more about Consultations and CoachRx.
Shortcut KeysEfficiency is here. Learn more with shortcut keys!
Notes & DocumentsLearn more on Note and Documents in CoachRx.
Messaging in CoachRxLearn more about messaging in CoachRx.
Training Schedule Updating/ManagementLearn more on how to use training scheduling in CoachRx.
Planning/PeriodizationWatch the short tutorial video below to familiarize yourself with the planning and periodizing section of CoachRx.
OPEX Body, Move, WorkWatch a video to learn how to take your clients through their initial assessment.
Scheduled MessagesLearn more about scheduled messages!
CoachRx Dashboard Beta
Discover Your CoachRx Dashboard
Needs Attention SectionCoachRx Dashboard Needs Attention Section
My TasksCoachRx Dashboard My Tasks Section
TouchpointsCoachRx Touchpoints Section
Activity FeedCoachRx Activity Feed Section
My StatsCoachRx Dashboard My Stats Section
CoachRx: Best PracticesWant to learn more about best practices?
StorefrontWhat is the Storefront?
Creating Your StorefrontHow do I create my storefront?
Storefront TypesWhat is the difference between an organization and a coach storefront?
Stripe and StorefrontsDo I need to be connected to Stripe to use Storefronts?
Storefronts and ProgramsHow do I connect my Program to my Storefront?
Storefront and ClientsWill CoachRx client accounts be automatically created when they purchase through the storefront?
Storefront Purchase NotificationsHow will I know when someone purchases a product from my storefront?
Adding Payment Information For ClientsLearn more about adding payment information for clients.
Payment AvailabilityIs this integration available in my country?
Business Suite OverviewLearn more about the CoachRx Business Suite.
Connecting to StripeLearn more about connecting to Stripe.
Business Suite Feature AccessLearn more about Owner, Super Admin, Admin and Coach access rights.
Updating Personal InformationHow do I update my banking, legal, and personal information?
FeesWhat does it cost to use CoachRx Payments?
CoachRx PaymentsWhat is CoachRx Payments?
ACH PaymentsCan I accept ACH payments?
Metrics & ReportingWhat Data do I have access to?
Exporting DataHow do I export data from Metrics & Reporting?
ComplianceWill I be PCI compliant?
InvoicesHow do I send invoices to my clients?
Products and SubscriptionsHow do I set up products and subscriptions?
TaxHow do I charge tax?
Communications PreferencesSetting up your communications preferences is key after setting up your account.
TrialsHow do I create trials for my clients?
ProratingHow do I prorate recurring payments?
Splitting Payments for the Same ProductHow do I split subscription payments?
Deleting Products and Pricing PlansHow do I delete products and pricing plans?
Canceling Recurring SubscriptionsCan I cancel subscriptions?
Billing FrequencyHow often can I charge my client for a recurring subscription?
Discounts and Coupon CodesHow can I add discounts and coupon codes?
PayoutsWhen can I expect to get payouts to my bank?
Dispute ProcessWhat do I do if my client disputes a charge?
Dispute/ChargebackWhat are disputes and chargebacks?
Avoiding DisputesWhat can I do to avoid disputes?
Dispute ChargesDo I get charged for disputes?
Video Messaging with LoomLearn more about video messaging with Loom.
Using InsideTrackerLearn more about InsideTracker
InsideTracker - Client Results ErrorDon't see results for a client in CoachRx? Read this article for helpful troubleshooting.
InsideTracker - Is there any Health insurance coverage?Do health insurance companies cover the cost of the at home kit / plans?
CoachRx Contracts/WaiversLearn more about CoachRx's Contracts/Waivers feature!
Creating Contracts/WaiversHow do I create contracts and waivers?
Sending Contracts/WaiversHow do I send contracts and waivers?
Re-Sending Contracts/WaiversHow do I re-send contracts and waivers?
Editing Contracts/WaiversHow do I edit contracts and waivers?
Contracts/Waivers Client ExperienceWhat is the client experience?
Index
Discover your CoachRx Index
CoachRx IndexLearn more about your CoachRx index page!
FMEsWhat are Fitness Monitoring Exercises?