Two different email addresses
Coachway uses email in more than one place. Make sure you are changing the right one:
Client email: the address on the client's profile. Gets the invitation emails, payment offers, password resets, and receipt-related mail go here.
Coach / team login email: the address you use to sign in to the Coachway platform (and the address that receives coach-side notifications).
1. Changing a client's email
If a client cannot log in because the registered address is wrong (typo, old address, etc.):
Open the client's profile
Go to Info → Personal Information
Update the email address and save
This path is also covered in My Client Cannot Log In - Troubleshooting.
After you change it, resend any pending invitation or payment offer so the client receives them at the new address.
Can a client change their own email in the app?
Clients can edit/change their email under Profile → Settings → Personal Information in the app. Any email changes will be visible in the platform afterwards.
2. Changing your coach login email
To change your coach login email, click on your name in the bottom left and afterwards Edit Profile. Change or edit your email and remember to save the changes.
