You can permanently delete a client from their profile settings. This cannot be undone.
Where to delete
Open the client's profile
Open Settings
Go to Danger zone
Choose delete client and confirm
When Coachway blocks deletion
Deletion is blocked while billing is still active. Resolve these first, then try again:
Active subscription: cancel the payment plan / subscription first
Unpaid (open) invoices: pay or void them first
Pending draft invoices on an active assignment: cancel the billing assignment first
Pending payment setup (offer not completed yet) can be cleaned up as part of deletion.
What gets removed
Deleting removes the client's coaching data on your account (check-ins, photos, assignments, messages, notes, payment history on that client). The email can later be reused for a team invite on the same account.
Tip: If you only need to stop coaching temporarily, use Pause instead of delete - that keeps history and can keep or remove app access.