Directly to your own Stripe account. Coachway never holds your money. See [Connect Stripe and turn on Apple Pay and Klarna].

Coachway takes 2.4% of each payment processed through Coachway, on top of Stripe's own fee. Both are taken automatically before the money reaches you. Example: a client pays DKK 1,000 (incl. VAT). Coachway's fee is DKK 24 and Stripe's fee is about DKK 17, so you receive about DKK 959. You can see the breakdown for each payment in Stripe.

Klarna, Apple Pay, SEPA and other local methods work if they're turned on in your Stripe account. Which ones the client sees depends on their country and device. See Apple Pay and Klarna.

Yes: when assigning a plan, click Customize and change the Start date. The client gets app access immediately but is not charged until your chosen date.

Go to your Settings → Stripe.

Yes. Create a product with Once. See Create and edit a payment product.

Yes. Use an Ongoing or Set months product with a start fee. See Create and edit a payment product.

Yes. When you send the offer, set Starts to a later date. The client gets access when they accept, but is not charged until that date. See Add a new client with a payment offer.

Usually because the client starts mid-month, or because there's a start fee. See Billing day and the first payment.

No, but you can turn it off so it can't be assigned to new clients. Clients who already have it aren't affected. See Create and edit a payment product.

Yes, as long as the invoice is still Planned and in draft. Open the client → Payment → Payment History, click the ⋯ menu on the invoice and choose Reschedule. Pick the new date, or use the +1 Day / +1 Week / +1 Month shortcuts, and click Reschedule Invoice.

The preview shows the old and new date before you confirm.

Only the invoice you reschedule moves. Later invoices in the plan keep their dates.

Add Payment only appears after the current payment plan is fully cancelled. Setting a future cancellation date is not enough - choose Cancel immediately under Cancel all payments. App access stays; then send the new plan and have the client accept the email offer.

No. Clients pay on the web, not inside the mobile app. When they open your invite link, they accept your offer and add their payment details on a secure web page, and then download the app. Web payment is the approach Apple and Google approve for this. If payments went through the app, the app stores would take a large cut of every payment, so paying on the web means more of the money goes to you. See What your client sees, from invite to payment.

Not on the running plan. Cancel it and send a new offer with the new price. See Add, change or cancel a payment plan.

The client still has a plan running. Cancel it first, and the button appears. See Add, change or cancel a payment plan.

They're moved, not stopped. Nothing is charged during the pause, and payments continue when the client is back. See Pause a client and manage app access.

Cancel the current payment plan for the specific client and then assign the new plan. The client receives an email to accept the new terms.

Yes, by voiding the invoice by clicking the three dots next to the failed payment. Voiding marks it as no longer owed, so it stops retrying and disappears as a red status.

They probably have not finished adding their payment details. If the Payment tab shows Pending Setup, ask them to complete the setup. See What your client sees, from invite to payment.

Stripe retries automatically over a few days. You can also ask the client to update their card and click Retry payment. See Failed payments, refunds and invoices.

In the app under Profile → Update payment method, or with a card update link you send them. See The Payment tab: overview, history and card details.

Stripe sets a minimum charge per currency. Coachway will not let you charge below that floor for the currency on the payment - so a “tiny” amount is often the coach bumping into that minimum (or an old product/price that was set that low), not a separate mystery fee. To change it:

If the small amount already went through: client → Payment → Payment History → ⋯ → refund (full or partial).
You do not need the Stripe Dashboard for the normal Coachway path.

Before client accepts go to Payment → cancel payment plan --> resend the offer with the correct price and remember to ask the client to accept only the new email, with the new offer.

No. When a Set months plan takes its last payment, or you cancel a plan, the client's coaching status and app access stay as they are. Some coaches extend the coaching or the payments, so Coachway leaves this to you. Move the client to Ended yourself when the coaching is over. Clients who keep app access for more than 48 hours still count on your Coachway bill. See Pause a client and manage app access.

You can refund the full amount or a partial amount from the Client --> Payment section. Click the ⋯ menu to the right of Payment History and you will get the option to refund the amount. See Failed payments, refunds and invoices.

Open the client's profile and go to their Payment --> Payment History. Each payment shows its status and amount, and from the ⋯ menu you can view or download the invoice. If an invoice link has expired, the invoice is still available in your Stripe account

No: But coaches can always view and download invoices from the client's Payment → Payment History (⋯ menu).

In the client app, clients can update their payment method under Profile → Update payment method.

Stripe pays refunds out of your available Stripe balance. If there is not enough balance when you refund, Stripe marks the refund as pending, and Coachway keeps showing the payment as not refunded until Stripe completes it. You don't need to do anything: the refund goes through automatically once enough funds are available on your Stripe account. You can check the refund status in your Stripe Dashboard.

Insights does not show each client’s monthly subscription price. The amount next to a client is the total of paid invoices over the last 30 days. If a client paid a different amount, had a prorated invoice, or paid more/less than once in that window, the number can differ from their usual monthly price. Check the client’s Payment tab for the plan price and invoice history.

That is Stripe's wording, not an extra free period. Your client pays the first payment right away, and it covers the first period. The recurring subscription then starts on the next billing date, and Stripe shows the time until then as a "trial". The wording can't be changed, so it helps to tell your client up front that the first payment covers their first month.

Each client in your list has a color that shows their current payment status:

🟢 Green - Active / Paid
The client's payment plan is active and their payments are up to date.

🔴 Red - Failed payment
The client's latest payment did not go through. This usually happens when a card has expired, been cancelled, or has insufficient funds. Reach out to the client and ask them to update their payment details.

🔵 Blue - Approved, awaiting first payment
The client has accepted their payment plan, but the first payment has not been charged. Once the first payment goes through, the status turns green.

It is valid for 12 months.

No. Coachway (and Stripe) do not allow deleting payment products. Open Settings → Stripe, open the product, and set it to inactive. Inactive products stay in your list for history but no longer show up when you assign a payment plan.

Yes. Clients pay with a card, so they don't need a local bank account. A card from any country works. The payment is charged in the currency set on your payment product (for example DKK), so the client's bank may add a small currency conversion fee

Legacy products were made with the old payment setup, where you built the invoice list by hand. Clients who already have a Legacy product keep paying exactly as before, but Legacy products can't be picked for new clients. To keep offering the same deal, create it again as a new product: Once for a single upfront payment, Set months for a fixed number of monthly payments that stops by itself, or Ongoing for monthly until cancelled.