To cancel:
Go to Settings → Billing.
Click Cancel subscription.
Select a cancellation reason.
Confirm your cancellation.
What happens when you cancel?
Your subscription will not end immediately. You will keep full access to Coachway until the end of your current billing period, and you won’t be charged again after that. You will see your access end date when you cancel.
What happens when your access ends?
Dashboard access: You will no longer be able to log in to your Coachway dashboard.
Client access: Your clients will retain access to the app for an additional 7 days.
Your data: Your data will be saved, so you can pick up where you left off if you return to Coachway.
⚠️ Important: Cancel your clients’ payment plans separately
Cancelling your Coachway subscription does not cancel your clients’ recurring payments through Stripe.
If you no longer want to charge your clients, make sure to end each payment plan from the client’s Payment tab before your Coachway access ends.
Changed your mind?
You can reactivate your subscription at any time before your access ends to keep using Coachway.
Need help?
And if something is not working or you have questions before cancelling, reach out to us in the chat. We are always happy to help.