If you already have a Stripe account, you can connect it during setup. If you're new to Stripe, you can create a Stripe account directly from Collect.
Before you start
If you're creating a new Stripe account, have the following information ready:
Your legal business name, ABN and ACN (if applicable)
Your business address and contact details
Details of your business representative
Details of relevant business owners, directors and executives
A valid photo ID for identity verification
The bank account you want Stripe to use for payouts
Connect Stripe to Collect
1. Install the Stripe integration
In Collect:
Go to Settings.
Select Integrations.
Find Stripe and click Install.
Click Add information.
2. Use an existing Stripe account or create a new one
If Stripe finds an existing account associated with your details, you can select it and reuse the information you've already provided.
To create a new Stripe account:
Select Create a new account.
Click Agree and continue.
3. Confirm your business details
Stripe will guide you through the account setup process.
Confirm your:
Business location
Business type
Business structure
Click Continue.
4. Enter your business information
Provide the requested information about your business, including:
Legal business name
Trading or business name (if applicable)
ABN
ACN (if applicable)
Business address
Business phone number
Industry
Business website
Product or service description
Make sure the legal business name matches your business registration or tax ID.
Click Continue when you've completed all required fields.
5. Add your account representative
Enter the details of the person representing the business.
Stripe may request:
Legal name
Email address
Job title
Date of birth
Home address
Phone number
Ownership and/or director status
The representative should have significant responsibility for managing the business.
Click Continue.
6. Verify your identity
Stripe will ask you to verify the identity of the account representative.
Click Scan photo ID.
Follow the prompts to scan a valid photo ID and complete the identity check.
If you'd prefer to complete verification later, click Skip for now.
7. Add business owners, directors and executives
Stripe may require information about people associated with your business.
Add any required:
Business owners - Individuals who own 25% or more of the company, where applicable.
Business directors - Individuals who are directors or members of the company's governing board.
Business executives - Executives or senior managers required by Stripe for verification.
Follow the prompts and click Continue after completing each section.
8. Add your bank account for payouts
Enter the bank account where Stripe will deposit funds.
For Australian bank accounts, provide:
Currency
BSB
Account number
Account number confirmation
Review the Direct Debit Request information and click Continue.
9. Add customer-facing details
Choose what customers will see when making a payment.
Enter your statement descriptor - This is the name that appears on your customers' bank or card statements and should be easy to recognise.
You can also:
Confirm your customer support phone number
Choose whether it appears on receipts and invoices
Click Continue.
10. Review optional Stripe services
During setup, Stripe may offer optional services such as:
Fraud protection
Stripe Climate
Stripe Tax
Review each option and choose whether you want to enable it.
These services are optional unless Stripe advises otherwise during setup.
11. Review and submit your details
Stripe will display a summary of the information you've provided.
Review each section.
Look for any sections marked Incomplete.
Click Edit to update any missing information.
Once all required sections are complete, click Agree and submit.
Stripe will then process your account information and verification.
12. Confirm your Stripe connection
Once Stripe has accepted the required information:
Return to Stripe settings in Collect.
Confirm your Stripe account is connected.
You can now use Stripe to process supported payments through Collect.
Need Additional Help?
If you need assistance connecting Stripe to Collect or have any other questions, contact our Customer Support Team.