Faxes can fail for a variety of reasons, such as sending to a non-working or non-fax number, a recipient listing their number on the National Do Not Call List, a recipient line being continually busy or out of paper, or if there is noise or interference on the line. 

If a released fax has a 'Failed' status, you can hover over the status for more details. You can also verify that the number is a working fax line by dialing it and listening for a fax tone. 

To resend a failed fax, you can use the dropdown to the left of the status to Forward it.

If you need further information about a fax failure, please reach out to us in chat or at support@consensus.com. Please provide the To/From numbers, as well as the date/time the fax was sent, so that we may review.