From a Module
In any of the three module, click the "Choose a Recording" dropdown menu. Select the desired recording, or start typing to search for it. Clicking on a recording title will take you directly to the conversation view. Alternatively, click "View details" in the dropdown to access the Conversation Management page for that recording.
From the Conversation Library
Navigate to the "Conversations" tab in the left-hand menu. This opens your Conversation Library, displaying all your saved conversations. Locate the conversation you want to edit, click the "three dots" under "Action", and select "Edit Conversation"
Download Transcript (Text File)
Click the three dots (...) at the top right of the conversation view and select "Download Transcript."
Copy Transcript
Click the "Copy" icon next to the three dots (...)