Product types at CopeCart

Digital content represents data that is created and made available in digital form. The spectrum ranges from computer programs, apps, video and music files.

Digital databases enable the use of and interaction with digital content. These include streaming services, digital television services, databases, cloud services and social media.

Note: E-book is a separate product type.

If you offer a fully pre-recorded video course or online course for a period of four weeks, for example, and the customer is given access to this course, this is a digital product.

This type of offer falls under the category of digital products, as it is 100% pre-produced data presented in the form of a course. The pre-recording of the course sets it apart from real-time services and allows the customer to access the content flexibly.

When categorizing your product on CopeCart, we recommend placing this course in the "Digital Product" category accordingly.

This ensures that customers looking for specific digital content can easily find your video course. Clearly defining your offering as a digital product not only makes it easier to categorize, but also ensures that customers know exactly what they are purchasing.

If your product offers 1:1 mentoring, live calls, the option to ask questions or even advice, it is generally no longer a digital product but a service with digital content or components. The distinction between digital products and services is very important, as this can have an impact on your customers' right of withdrawal.

You can find more information on the right of withdrawal/waiver of withdrawal here.

Physical products are products that are sent by post or by a delivery service. Basically, this means anything that can be shipped, including but not limited to: Clothing, shoes, tools, furniture, accessories, jewelry, art, etc.

Printed books and magazines, even if they are considered physical products, are a separate product type.

Currently, physical products can only be sold and shipped from Germany.

Note: When purchasing physical products, the standard VAT rate of the sender country applies.

This includes books and/or magazines that are sent by post or delivery service. Currently, physical books can only be sold and shipped from Germany.

Note: When purchasing printed books, a reduced VAT rate of the sender country applies.

E-books in all supported formats can either be downloaded or used online. Due to specific tax regulations, e-books are not considered digital products.

Note: When purchasing e-books, the reduced VAT rate of the country of purchase applies.

This product type requires the physical presence of the event attendees. For the time being, CopeCart can only sell seminars and events that take place in Germany, Austria and Switzerland.

IMPORTANT: For events and seminars, please ensure that the place of fulfillment (and therefore also the tax rate) is selected when creating the product.

Please also make sure that you specify a clear time and exact location for your seminar or event in the product description.

Note: When purchasing this type of product, the standard VAT rate of the seminar or event country applies.

Physical services are based on direct personal interaction (e.g. by telephone, email, etc.) or require an on-site presence. They can be provided at a fixed location or be location-independent. The service is therefore not performed digitally, but can be created digitally.

An example of this is the creation of a website as a service, where the collaboration between the service provider and the customer takes place in person on site or via other communication channels, such as telephone, email, etc.

This is also the difference to services with digital content, such as the provision of online coaching, which are usually provided entirely via digital platforms without the need for direct physical interaction.

IMPORTANT: Note the place and tax rate for services.

Please note that the location (and therefore the tax rate) should be determined when the product is created and not only when the buyer selects the country. For the time being, CopeCart can only sell services that take place in Germany, Austria and Switzerland.

Distance learning is a form of continuing education in which

This can be realized using various technologies such as online platforms, video conferencing, e-learning systems or printed materials. Distance learning allows learners to learn flexibly, regardless of their geographical location and schedules. It is important that learning success is monitored to ensure that learning objectives are achieved and that students can be adequately supported.

Since the German Distance Learning Protection Act (FernUSG) came into force on January 1, 1977, all distance learning courses have been subject to mandatory accreditation, i.e. all distance learning courses must be state-approved before they can be offered.

Approval is granted by the State Central Agency for Distance Learning (ZFU), which acts on behalf of the 16 federal states.

You can also find further information here: https://www.zfu.de/fernunterricht.html

If a product violates any law or CopeCart's rules, it cannot be sold on CopeCart.

According to CopeCart's Terms and Conditions, the following products are prohibited:

CopeCart reserves the right to block all products that may pose a risk that CopeCart cannot assess without examining the product.

This category includes, for example, 1:1 coaching and mentoring, as well as services with digital (interactive) customer interactions, provided they do not fall under the category of "distance learning". A webinar that is held live and does not include a Q&A session is therefore also generally classified as a service with digital content.

This means that although these services include digital content and interactions, they are not primarily aimed at conveying educational content or achieving learning objectives, as is the case with distance learning. Instead, they focus on personal support, advice or customer-specific interactions that are delivered digitally.