What can you expect?
List of the individual product types
forbidden products
rejected products
Let's get started!
In order to sell your products on CopeCart, you need to select the right product type and your product must comply with CopeCart's policies. If a product violates any law, regulation or the rules, it will be blocked.
Product types:
Digital products
Online accessible products are digital products that can be downloaded or viewed. These include, but are not limited to, webinars and their recordings, e-learning materials, video and audio files, digital art and templates, graphics, and access to member areas. Mobile/desktop apps and software are also digital products.
Note: Digital services must be created as a digital product, otherwise taxing them will not work, at the recipient's end. In order to be sold at CopeCart, the service recipient must be domiciled in Germany, Austria or Switzerland.
Note: E-book is an independent product type.
Note: When purchasing a digital product, the standard VAT rate of the purchasing country applies.
Physical products
Physical products are products that are shipped by mail or through a delivery service. Basically, this means anything that can be shipped, including but not limited to: Clothing, shoes, tools, furniture, accessories, jewelry, art, etc.
Printed books and magazines, even if considered physical products, belong to a different product type due to the reduced tax rate.
Weapons, as well as medicines and dietary supplements are also prohibited (including pills, powders, juices, oils, syrups, etc.). Currently, physical products can only be sold and shipped from Germany.
Note: When purchasing physical products, the standard VAT rate of the sender country applies (i.e. 19%).
Printed books
This includes books and/or magazines that are sent by mail or delivery service. Currently, physical books can only be sold and shipped from Germany.
Note: When purchasing printed books, a reduced VAT rate of the sender country applies (i.e. 7%).
E-books
E-books in all supported formats can be either downloaded or used online. Due to specific tax regulations, e-books are not considered digital products.
Note: When purchasing e-books, the reduced VAT rate of the country of purchase applies.
Seminars/Events
This type of product requires the physical presence of the event attendees. The seminar held online is a webinar and is considered a digital product, as are its recordings. For now, only seminars and events held in Germany, Austria and Switzerland can be sold on CopeCart.
IMPORTANT! For the services and seminars, make sure that the location (and thus on the tax rate) are created when the product is created and not when the buyer selects his country.
Note: When purchasing this type of product, the standard VAT rate of the seminar or event country applies.
Services
Physical services are provided in person and charged at the VAT rate of the service country. To be sold on CopeCart, the physical service must take place in Germany, Austria or Switzerland.
IMPORTANT! For services and seminars, make sure that the location (and thus on the tax rate) are created when the product is created and not when the buyer selects his country.
Digital services must be created as a digital product, otherwise the tax will not be paid by the recipient.
Note: Online courses and video coaching are digital products.
Prohibited Products
If a product violates any law, regulation or CopeCart's rules, it cannot be sold at CopeCart. It is forbidden to sell products that are dangerous, illegal and prohibited in any way. According to CopeCart's Terms and Conditions, the following products are prohibited:
sexually offensive products
Alcohol, tobacco and medicines
Electronic goods
Products that discriminate against third parties on the basis of race, gender, religion, nationality, disability, sexual orientation or age
Products that infringe the rights of third parties, in particular trademarks, patents or other industrial property rights
Products for which legal advertising bans or restrictions exist
User data may not be sold through CopeCart. If it is a lead generation service, then it is ok.
Products that are applied to the skin or ingested
Hostings, domains
Spiritual healings, different alternative medical, esoteric, religious or magic treatments
Vouchers
Products that may only be sold to end customers after an age check has been carried out (e.g. FSK 18 content)
CopeCart reserves the right to block all products that may pose a risk that CopeCart cannot assess without examining the product.
Rejected products
Products are rejected in two cases:
They belong to the list of prohibited products
One or a few mandatory parameters from the product details or support email are missing
If you are sure that your product complies with all guidelines and regulations and is absolutely legal, please check if you have set the next mandatory parameters for the product to be approved:
Product name
Please note that the product must have a detailed description and a picture, as these will help affiliates and customers to visually highlight your product and create interest. Customers also want to understand what they will get from the product when they purchase it and what the benefits of the product itself are.
Product image
Support email address
Go to your settings and select "Account Settings". Scroll down to your support email address box and enter your email address there, which your customers will be able to view on your checkout page and email you with any questions.
We wish you good luck with creating/editing your products.
Best regards
Your CopeCart Team