Here’s your help doc written in the same format as your other Corksy support articles, ready for Intercom:
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Supported Printer Configurations
Corksy currently supports PrintNode-connected printers for receipt and item printing.
You cannot mix a PAX printer and a PrintNode printer in the same POS setup. If you want to use two separate printers—such as one in the tasting room and another in the kitchen—both must be connected to the same PrintNode account and installed on the same computer.
For full setup instructions, refer to the Receipt Printer Setup Guide.
Sending Items to a Secondary Printer
Once both printers are connected to the same PrintNode account and recognized by your computer:
Step 1: Set Your Default Printer
Log in to Corksy POS
Go to ☰ Menu > Settings > Printer Settings
Choose PrintNode as your printer method
Set your main receipt printer (this is not the secondary printer)
Enter your API key and printer ID
This default printer will be used for receipts unless otherwise selected.
Step 2: Add Items to the Cart
Start a new order in Corksy POS
Add at least one product
(Optional) Add a customer to the order
Step 3: Send Items to Printer
Click More Actions > Send Items to Printer
Select the item(s) you'd like to send
Example: Send only food items to a kitchen printer
Example: Send bottle orders to a fulfillment station
(Optional) Add a note for modifiers like “no lettuce” or “extra chilled”
Step 4: Choose a Secondary Printer
At the bottom of the dialog, use the Printer dropdown
Select your secondary printer (e.g. kitchen or fulfillment printer)
Click Send Items to Printer
Once sent:
The checkbox next to the item will disappear (indicating it's printed)
A green indicator will appear next to the item
This prevents reprinting or accidental duplication
Let me know if you’d like a visual version with screenshots or if you want me to link this directly to your other printer documentation.